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Anthony Kolodzinski 8 Customize The Agent Facing Chat for Live Agent
Hi all,
I am trying to customize Live Agent on the agent side of the chat. Specifically, we want to push a stronger notification to the agent whenever somebody initiates a chat. I know there are browser events that popup and can redirect one to the tab in question (think the notification when a calendar event is about to begin). Is there any way to replicate this in Live Agent. I've taken a look at the Live Agent developer's guide, but could not find anything there. Thanks.
-Anthony
I am trying to customize Live Agent on the agent side of the chat. Specifically, we want to push a stronger notification to the agent whenever somebody initiates a chat. I know there are browser events that popup and can redirect one to the tab in question (think the notification when a calendar event is about to begin). Is there any way to replicate this in Live Agent. I've taken a look at the Live Agent developer's guide, but could not find anything there. Thanks.
-Anthony
https://developer.salesforce.com/docs/atlas.en-us.live_agent_dev.meta/live_agent_dev/