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ADM 201 Question: What is Salesforce ?
What is Sales Force? (Check all that apply)
A. Sales Force Automation
B. Marketing Automation
C. Customer Support Management
D. Campaign Management
I think the answer should be all 4, i.e a,b,c,d .
Can someone please confirm ?
A. Sales Force Automation
B. Marketing Automation
C. Customer Support Management
D. Campaign Management
I think the answer should be all 4, i.e a,b,c,d .
Can someone please confirm ?
Salesforce Automation- Salesforce automation is the core feature set within Salesforce CRM and is used to manage the sales process and activities.Salesforce automation is known as Sales Cloud in Salesforce. It enables salespeople to automate manual and repetitive tasks and provides them with information related to existing and prospective customers. Salesforce CRM helps salespeople manage sales activities, leads and contact records, opportunities, quotes, and forecasts.
Customer Service and Support Automation - Customer service and support automation within Salesforce CRM is known as the Service Cloud and allows support teams to automate and manage the requests for service and support by existing customers.
Marketing Automation- Some features Of MA(Campaign Management, Lead Management, etc..) is included in Sales Cloud, but Salesforce has Pardot Marketing Automation Suite to automate marketing processes.
http://www.salesforce.com/sales-cloud/marketing-automation-software.jsp
In the above question, all four options are true.
All Answers
Salesforce Automation- Salesforce automation is the core feature set within Salesforce CRM and is used to manage the sales process and activities.Salesforce automation is known as Sales Cloud in Salesforce. It enables salespeople to automate manual and repetitive tasks and provides them with information related to existing and prospective customers. Salesforce CRM helps salespeople manage sales activities, leads and contact records, opportunities, quotes, and forecasts.
Customer Service and Support Automation - Customer service and support automation within Salesforce CRM is known as the Service Cloud and allows support teams to automate and manage the requests for service and support by existing customers.
Marketing Automation- Some features Of MA(Campaign Management, Lead Management, etc..) is included in Sales Cloud, but Salesforce has Pardot Marketing Automation Suite to automate marketing processes.
http://www.salesforce.com/sales-cloud/marketing-automation-software.jsp
In the above question, all four options are true.
It is strongly discouraged to use the Forums as a dumping ground for certification questions. If you have questions about the core concepts, please re-phrase it accordingly and then ask rather than putting the questions and answer options in the forums.
I'll be deleting this post shortly.
Regards,
Forum Moderator
However, the question was not posted with the intention of thinking of this forum as a dumping ground for certification question.
I was trying to debate the validity of the question.
Please delete.
http://www.softmain.in/2017/08/what-is-salesforce-cloud-computing-and.html
Salesforce (https://sfdcgo.com/is-salesforce-suitable-for-small-business/) is a cloud-based customer relationship management (CRM) platform that provides a range of tools and resources for managing business processes, interactions, and data. The platform is designed to help businesses of all sizes to manage their customer relationships more effectively, automate and streamline their sales, marketing, and customer service processes, and gain deeper insights into their customer data.
Salesforce provides a wide range of features to help businesses manage their customer relationships more effectively :