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vijay bhaskarvijay bhaskar 

what is customaization and configuration on salesforce

Hey Vijay ,

Salesforce is  build in CRM tool, the functionality which is already there you need to do some modification on that. Like you need to write a workflow,approval process. Modifying any page layout etc are configuration.

If you are writing any class ,trigger ,VF pages to achive your requirment is fall under customization .

I think you are clear now .Any doubt let me know .