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We are looking for a way to make emails that are sent from an account/contact 'public' automatically
Currently our users have to check the 'public' checkbox after the email is sent. (task) This step being forgotten, and our users can't see each others' emails. I was told a trigger would be needed. I am not a developer and have never written a 'trigger'.
If yes, you can change the ORG wide default for Activity object as controlled by parent such that users who are able to see the record will also be able to see all activity associated to it.:
reference:
http://help.salesforce.com/HTViewHelpDoc?id=admin_sharing.htm&language=en_US