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Topics#TrailheadDeveloper Forums User (Inactive)'s Question
Developer Forums User (Inactive) (Salesforce Developer Forums) asked in #Trailhead
Apr 20, 2016, 9:11 AM

Lost my mobile phone which has salesforce authenticator

While working on Secure Identity and Access Management trailhead i have used authenticator.

Now that i have lost my mobile phone which has salesforce authenticator, now i am not able to login to my org.

Everytime i am trying to log in, its restricting me.

i tried to contact saleforce using help option in mydeveloper org, but the help desk is not fuctioning as per the requirement.
26 answers
  1. Jyothsna Datla
    Apr 20, 2016, 9:33 AM
    Hi Pradeep,

    Only one mobile authenticator app that generates verification codes (one-time passwords) can be connected to a user’s account at a time. If your user loses access to the app by replacing or losing the mobile device, disconnect the app from your user’s account. The next time your user logs in with two-factor authentication, Salesforce prompts the user to connect a new authenticator app.

    1.From Setup, enter Users in the Quick Find box, then select Users.

    2.Click the user’s name.

    3.On the user’s detail page, click Disconnect next to the App Registration: One-Time Password Generator field.

    Your users can disconnect the app from their own account. In personal settings, they go to the Advanced User Details page and clickDisconnect next to the App Registration: One-Time Password Generator field.

    please email us at trailhead@salesforce.com and I can assist you.

    Hope this helps you!

    Best Regards,

    Jyothsna

     
  2. Rahul Koshti (Springer Nature)
    Jun 26, 2021, 4:40 PM
    If you have used salesforce org for trailhead challenges then you must have connected that org in trailhead. So you can directly go to trailhead->Hands-on-Orgs and launch your org. Then the first thing you do is disable "App Registration: Salesforce Authenticator". I hope this helps few people. :)
  3. Jyothsna Datla
    May 17, 2016, 11:01 AM
    Hi Pradeep,

    please email us at trailhead@salesforce.com and we can disconnect your Two-factor Authentication App.

    Best Regards,

    Jyothsna

     
  4. Jetha Ram
    Apr 20, 2016, 9:30 AM
    When a user enable "Two-Factor Authentication", a permission set get attached to your user record. If you remove that permission set from your user record, system will allow you to log in.
  5. Rupa Ukkalikar
    Apr 20, 2016, 9:24 AM

    Hi Pradeep,

    Are you a user with System Administrator profile?

    Do you have any other user for that org? 

    If you have any other user with System administrator permissions, then go to profile (your users profile) and find 'Manage Two-Factor Authentication' permission and untick and save.

    This will allow you to login without the authenticator app.

    Doc to help you,

    https://help.salesforce.com/HTViewHelpDoc?id=security_require_two_factor_authentication.htm

    Hope this helps.

    Regards,

    CloudSavvyProg
  6. Uroš Kenk
    Feb 7, 2024, 10:23 AM

    In Setup -> Users an admin needs to revoke your old authenticator rights so you can register a new one.

  8. katta srini (My Company)
    May 11, 2022, 6:46 AM

    Hello,

    In my case same I lost the mobile. But I have logged into the trailhead and tried to launch to my developer org it got opened the developer org.

    Then I removed the MFA permission set for the currently logged-in user.

    Thanks,

    Srinivas Katta

     
  9. Chandramohan Yetukuri (Department Of Education South Australia)
    Oct 26, 2021, 11:27 PM
    Hi Friends,

    Same thing happenned to me...i had uninstalled the MFA app on my mobile on purpose to test few scenarios related to MFA without noticing that..the same MFA app was also connected to my other org. It was my blunder mistake...i just forgot while uninstalling.

    Resolution:- I tried from a different laptop and it worked. It never asked for MFA. I was able to login just by putting user id and password and Disconnected the app connection from user settings and removed the permission set also.No i am able to login to salesforce from both the laptops.

    I will not enable MFA for my System amdin account from now on..i will test it with the other logins :)

    Regards,

    Chandra
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