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Prasan6Prasan6 

Integrate Salesforce with Lync for CTI

Hi,
Can someone help me out to figure out how to integrate Salesforce with Microsoft Lync? I found that it is possible to do this by Microsoft Lync CTI Adapter but can someone give more information on how it can be done? My focus mainly is for the inbound calls.

Regards,
Prasanna
 
Dieter HärleDieter Härle
CTI Data Connector for Salesforce has a native integration in Skype for Business - http://helpserver.biz/onlinehelp/cdc/sf/5.0/help2000/skype-for-business.html
Chris WoodwardChris Woodward
Prasan6, have you checked Tenfold? It is a 3rd party CTI that integrates Salesforce with Microsoft Lync.

Tenfold can help you with your inbound calls as one of its features is a screen pop/caller ID that can show you relevant customer information. Other Tenfold features include click-to-call, automatic call logging, and a call analytics dashboard.

You can learn more about Tenfold's integration of Salesforce and MS Lync here:
https://www.tenfold.com/integrations/salesforce/microsoft-lync