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Hi,

Can someone help me out to figure out how to integrate Salesforce with Microsoft Lync? I found that it is possible to do this by Microsoft Lync CTI Adapter but can someone give more information on how it can be done? My focus mainly is for the inbound calls.

Regards,

Prasanna
2 answers
  1. Sep 22, 2017, 3:06 AM
    Prasanna, I suggest that you also check 3rd party software like Tenfold. Tenfold is a CTI can integrate Salesforce with Microsoft Lync.

    Some of its features include click-to-call, a caller ID (screen pop), automatic call logging, and more.

    You can learn more about Tenfold and you can request a demo here:

    https://www.tenfold.com/integrations/microsoft-lync
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