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Charlene NguyenCharlene Nguyen 

Developer Edition Login

I keep receiving the "Houson, we have a problem," message - I've logged in before and I can't reset my password. What should I do?
Best Answer chosen by Charlene Nguyen
Mahesh DMahesh D
Hi Charlene,

Could you please use both Email ID and User Name unique from old ids.

Make sure that you never used this User Name any time with Salesforce.

Safe side, create one new Gmail Account and provide that id in both email and user name.

Please do let me know if it helps you.

Regards,
Mahesh

All Answers

Mahesh DMahesh D
Hi Charlene,

Hope you are using the below URL:

https://login.salesforce.com/

Also provide me the exact error or screenshot so that it will be easy to help you.

Regards,
Mahesh
Charlene NguyenCharlene Nguyen
I've tried logging in with my salesforce credentials but I still receive this error.User-added image
Mahesh DMahesh D
Hi Charlene,

You can't use your Organization's Sandbox or Production environments for Trailhead.

You have to create new Developer Environment by using the below URL:


https://developer.salesforce.com/   --- Click on Signup

Should I create a new Developer Edition for Trailhead?
Yes, we recommend that you start with a fresh Developer Edition (DE) when completing Trailhead challenges since existing org configurations might conflict with changes you make for a challenge. You can use the same DE for all challenges. 

Also go through the below URL for Trailhead related FAQ:

https://developer.salesforce.com/page/Trailhead_FAQ

Please do let me know if it helps you.

Regards,
Mahesh
Charlene NguyenCharlene Nguyen
I signed up using a unique email, but still have not received an email to confirm the account.
Mahesh DMahesh D
Hi Charlene,

Did you receive the Confirmation Email along with Change password?

Regards,
Mahesh
Charlene NguyenCharlene Nguyen
I still have not.
Mahesh DMahesh D
Hi Charlene,

Please check your spam and also if it is gmail then check Primary / Social / Promotions.

Also send me the printscreens, how you are registering the DE User Account.

Regards,
Mahesh
Charlene NguyenCharlene Nguyen
I checked all my folders, I still have not received the email.
User-added image
Mahesh DMahesh D
Hi Charlene,

Could you please use both Email ID and User Name unique from old ids.

Make sure that you never used this User Name any time with Salesforce.

Safe side, create one new Gmail Account and provide that id in both email and user name.

Please do let me know if it helps you.

Regards,
Mahesh
This was selected as the best answer
Charlene NguyenCharlene Nguyen
I created a new account and received the confirmation email. But I still can't login to my developer edition for trailhead!
Mahesh DMahesh D
Can you show me the printscreen like what error you are getting, so that it will be easy.
DeepthiDeepthi (Salesforce Developers) 
Hello Charlene,

If you have created a new Developer edition and yet finding difficulty in logging into your account then you can reachout to the Salesforce Support so that they can make a reset of your password.

Best Regards,
Deepthi
Charlene Nguyen 6Charlene Nguyen 6
Thanks for all your help, I finally have it working! I think it needed a few hours to process? Thanks very much!
Mahesh DMahesh D
Hi Charlene,

Perfect, Can you please mark it as resolved by selecting the best answer so that it will be helpful to others in the future.

Regards,
Mahesh