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Ankit Singh 6Ankit Singh 6 

Provide calling feature to lead/contact from salesforce

Hi All

We have a webapp which provides calling feature to users(for their contacts) using aestrisk service.
Now we want to implement same feature to Salesforce, ie we want to provide a functionality in salesforce so that user can directly call from salesforce to their contact/lead (present in reports) using same aestrisk service.

Please guide me how proceed for this.

Ankit Singh 6Ankit Singh 6
Hi Carlos

Currently our webapp provides user to connect to a contact and provide call information on a popup(which sync back to salesforce) which comes when user connects to a prospect
Do we need to expose any api from our side to achieve same? We also need a pop up which have feature to write call informations back to salesforce.