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Neha Khandelwal 3Neha Khandelwal 3 

Share attachments from Salesforce to Third Party Systems - Best Approaches


I would like to know the best options available to fulfill below requirements -
  • Attachments needs to be shared from Salesforce ( Service Cloud - Cases) to various other systems throughs REST API ( Max size - 25 MB)
  • Attachments will be send on Case Creation + Update (Anytime a customer attaches a new attachment)
  • Based on certain parameters inside Salesforce, the attachment could be secured ( need user authentication) or public in nature.
Please suggest the options.

Deepali KulshresthaDeepali Kulshrestha
Hi Neha Khandelwal 3,

There is a limit from the salesforce side for sending large size attachment.
You can overcome this limit by using 3rd party storage server for storing the 
file content as well as sending them over the email with large size attachment.

Cloud Drop is One such App that is somewhat following the same logic in order 
to store any number and size of files that can be associated with any salesforce object with Rackspace server.
It also allows the user to send very large size file as an attachment to particular contact/lead record.

I hope you find the above solution helpful. If it does, please mark as Best Answer to help others too.

Thanks and Regards,
Deepali Kulshrestha