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Peter BölkePeter Bölke 

Problem with sending Emails (Lightning For Gmail)

Hello,

we are using gmail (with company-domain addresses) and Salesforce with "Lightning For Gmail" but facing a problem. A Trigger sends an mail to some recipients when a Knowledge article is released. The problem is that internal persons with addresses dont get the notification. Those emails seems bounced by gmail with the message "sender authorization check failed". While external contact with non-gmail-addresses get the notification.

What is the problem?

regards
Peter
Syed Insha Jawaid 2Syed Insha Jawaid 2
Hi Peter

Check out these links:

https://help.salesforce.com/articleView?id=000004180&type=1
https://help.salesforce.com/articleView?id=000005487&type=1

Cheers!!!