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Service Cloud Specialist Superbadge
Hi,
I am stuck on step 3 with following error.
Challenge Not yet complete... here's what's wrong:
We can't find Entitlements on the Case Lightning Page. Ensure Entitlements are visible on Cases in Lightning.
is there any hint on this error?
Thanks
LinThaw
I am stuck on step 3 with following error.
Challenge Not yet complete... here's what's wrong:
We can't find Entitlements on the Case Lightning Page. Ensure Entitlements are visible on Cases in Lightning.
is there any hint on this error?
Thanks
LinThaw
I just finished the badge the other day, and I fought with step 3 for awhile. Here are some of the adjustments I made, although I can't remember exactly which was the one that fixed it. I added Entitlements to the Service Console app. I've got Case Milestones related list on the Case page layouts and I made the tab visible in the regular Service App too. Hope one of these does the trick... your comments helped me so much with the Data Analytics prep badge!!
1. Go to Case details
2. Click on Settings icon and click on Edit Page
3. Now Drag Lightning component Milestones from the left side bar and give it Org wide settings and save
It worked for me, please try this one.
Thanks,
Gaurav
I am getting the error in Step 4 as below:
Challenge Not yet complete... here's what's wrong:
We couldn't find the Advanced Cases configuration. Ensure you set up the routing for Advanced Cases properly.
I think i have setup the settings coreectly, but i am not sure why this error is coming. Can somebody help me.
@LinThaw: Have you completed the Step4
Thank you,
Gaurav Bansal
Challenge Not yet complete... here's what's wrong:
We couldn't find the Advanced Cases configuration. Ensure you set up the routing for Advanced Cases properly.
Hi @gaurav bansal 21
In order for cases to successfully route through Omni Channel, you'll need 3 queues - one for Advanced Cases, one for Basic Cases, and one for Overflow (2 of the queues were set up in a previous challenge - you'll need a new one for Overflow). You'll need a Routing Configuration in Omni Channel for each - Advanced and Basic. Each of these Routing Configurations should reference your Overflow Queue for overflow cases. Then you'll go back to your Advanced and Basic queue configuration and identify the matching routing channel for each. (and of course, complete the rest of the Omni Channel setup). If you continue to have difficulty, it would be helpful to have more detail about your setup to troubleshoot further. Hope this helps,
Marissa
Regards,
Gaurav
Overflow queue is generally part of Omni channel setup rather than specific to the challenge.
take a look at this specific page from the documentation
https://help.salesforce.com/articleView?id=service_presence_routing_configuration_settings.htm&type=5 (https://help.salesforce.com/articleView?id=service_presence_routing_configuration_settings.htm&type=5 )
or the more general omni-channel set up guide:
https://help.salesforce.com/articleView?id=service_presence_intro.htm&type=5 (https://help.salesforce.com/articleView?id=service_presence_intro.htm&type=5 )
maybe the release notes for all the fun new stuff over the last several releases. I feel like I have hardly had the chance to scratch the surface on the new features
https://releasenotes.docs.salesforce.com/en-us/spring17/release-notes/rn_omnichannel_overflow_assignee.htm
I came across this thread and included an overflow queue as well. The error is still there. FYI my queues are correctly mapped to the routing configuration. Here is what I've done. I have spent almost 2.5hr on this
1.enabled omnichannel
2.Left presence configuration untouched
3.Added 'Wrong Queue' as presence decline reasons
4.Created 4 presence statuses out of which 'Available' was not checked for busy
5. Created 2 routing configurations tiled 'Advanced Cases' and 'Basic Cases'. Both have routing priority as 1 and routing model as 'Most Available'.Units of capcity is 2 for 'Advanced Cases' and 1 for 'Basic Cases',Both have 'Advanced Case organizer' and 'Basic Case Organizer' as related queue. In addition I added 'Overflow' queue as well
I don't know what am I missing out
Thanks,
Gaurav
Challenge Not yet complete... here's what's wrong:
We can't find the Cloudy Weather response sent reusable text. Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.
Below is the screenshot for the Macro created by me :
Can you please help where exactly i am going wrong?
Thank you,
Gaurav Bansal
@gaurav bansal 21 - the "reusable text" phrase is an indicator that you should use Quick Text for your Description rather than enter the content manually. https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-text (http:// https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-text )
@BS M - it sounds like you are pretty close, which always so frustrating. This is where I typically start checking for extra spaces or characters in field/configuration names too. Have you double checked your email to case configuration and auto-response rules? While the error messages are usually pretty descriptive, occassionally they can be misleading. Also, for what it's worth, I did not associate my service channel with the available presence status, and it checked out ok.
Thank you,
Gaurav
Iam struck on Challenge 6 with below error
We can't find the related Task. Ensure you automatically create a related Task when Case Type is Electrical and Reason is Performance and Status is Working.
Here is what I have done
- Created a new WF rule (on Case Object) that has WF action of Type=Task. Description, Priority,Decsription as per the badge requirement.The WF rule is based on below criteria.I didn't understand what does the requirement for Task meant when it says "Related to" : The Original Case
(Case: TypeEQUALSElectrical) AND (Case: Case ReasonEQUALSPerformance) AND (Case: StatusEQUALSInvestigating_Cause,Investigating Solution)- Email templates, quick text and macros created.I verified my macro with what @LinThaw showed above and it matches
I have even tested with a new case by inputting type=electrical, reason=performance and status=Investigating Cause. It creates a task. The requirement says status should be Working.There is no such status and I presume it is either 'Investigating Cause' OR 'Investigating Solution'Can you guide?
I am getting the below error message on step 3, tried all the possible options but still no luck.
Appreciate your input.
I might need your help again. I have created Question and Answer Long Area Text field and added to the page layout.
But however for some strange reason I can't find those two fields while creating the Article.
I checked the FLS, it is accessiable for my profile.
When I thought I has it, I am getting error message "We can't find the Recipient field in the email template. Ensure the Cloudy Weather Email Template addresses the Recipient of the email."
Here is my email template :
Hey {!Case.Contact}, Sorry to hear that your panels aren't generating the power you hoped for. Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. In the worst conditions, Ursa Major panels produce ~25% of maximum power. If you have additional questions, please give us a call and reference case {!Case.CaseNumber}.Thanks! {!Case.OwnerFirstName},
Ursa Major Solar
I am getting this error:
Challenge Not yet complete... here's what's wrong:
We can't find the Type as the first grouping field. Ensure you group report results correctly.
Here is the report and Type is the fisrt grouping field. Am I missing out on something?
thank you
Challenge 4: Configure case routing
Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.
Close errors
Please Help.
Under Email to Case settings, enable the below option.
I'm getting this error in challenge 5 "Challenge Not yet complete... here's what's wrong:
We can't find that Case Agents have access to Knowledge. Ensure Agents have access to Knowledge when viewing a Case."
I've activated knowledge user in user object and gave read access in profile for knowledge base. What am I missing?
I am also getting same error as @viju Sume 8 in Challenge 5
"Challenge Not yet complete... here's what's wrong:
We can't find that Case Agents have access to Knowledge. Ensure Agents have access to Knowledge when viewing a Case."
Please help us to configure what are we missing?
I have doubt in this line "Update the agent's case view to include published articles and to assign an article to a case."
I also updated article properties and checked all checkboxes also.
its worked, completed challenge 5.
I am stuck on challenge 2 with the error : We can't find the 'Cloud Technical Team Support Process'. Review the steps to create the 'Cloud Technical Team Support Process'.
But I actually did create the support process, so I don't understand what is wrong?
I've looked for an answer on other topics but cannot find anything.
Any help please?
Thanks!
Amelie
Try the following
- Setup-->Object Manager->Case->Fields & Relationships->Status - define the Picklist values
- New
- Setup->Support Proceses->Cloud Technical Team as per screenshot
Hope this helpsInvestigating Cause
Investigating Solution
Resolving with Customer
Escalated
Closed
I am stuck on step-4, have create a queue, called Wrong_Queue but stills seems to get the error,
Challenge Not yet complete... here's what's wrong:
We can't find the status 'Wrong Queue'. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'.
Close errors
What are the correct steps for configuring step-4 ?
Any pointers greatly appreciated.
Thanks
I had done all of that, turned out I typed the whole "Cloud Technical Team Support Process" instead of just "Cloud Technical Team" ....
thank you!
Here is the error, that I am getting,
Challenge Not yet complete... here's what's wrong:
We can't find that Case Agents have access to Knowledge. Ensure Agents have access to Knowledge when viewing a Case.
Yet, I can login as "Ada", view a Case and link the article to the case as per screenshot but the challenge fails with the error.
Thoughts ?
Can you list the steps I need to perform with respect to linking Knowledge with Case Agents ?
Thanks
FYI, I already had Knowledge configured for User (Ada)/Profiles (Cloud Team Technical Support). I already had Knowledge on the Lightning Case Record Page; however I could not find Article component from the palette but as soon as I assigned the page to the ORG (as default), the error went away on checking.
For some weird reasons I have not been able to find Article and add it to related list on the Page Layout. However, I can see the article in the App when I try to link it to a Case.
Anyway, good news is that it worked and I can move on to the next step. Thank you so much for making the effort to take screenshots and provide the step by step guide - most appreciated.
Need a help urgently!!
Any leads will be appreciated.
Can anyone help me with the following error:
Challenge Not yet complete... here's what's wrong:
We can't find the Entitlement Name in the System Administrator Profile. Ensure the Entitlement Field is visible to the System Administrator Profile
Close errors
This is in STEP 3 Of Service Cloud
I have not seen that error before, so not quite sure exactly what the root cause could be. However, I would suggest you check the permissions in the System Administrator profile (Setup->Profiles->System Administrator->Edit), check that for Standard Object Permissions you have at least, Read access for Entitlements (see attached screenshot), ditto for the other profile, Cloud Team Technical Support.
Other than that, please make sure that you follow the steps here for all other permissions for your profile, https://help.salesforce.com/articleView?id=entitlements_giving_users_access.htm&type=5
Also check Field Level Security for Entitlement->Entitlement Name to be Read
Good Luck.
checked all the settings.......still no luck :(
set field acces EntitlementId of Case to system administrator-this was missing.......thankyou for all your help....:)
Did anyone have an issue with Macro like: "We can't find the 'Send Email' macro. Ensure the Macro sends an email to the customer."
The macro config:
The error:
Thanks in advance!
Yes, I have the section to close a case and it works as expected.
while adding instruction to the macro did you add the submit instruction.kindly check on that part
In the last step, I have the submit action added. Is that the one you are mentioning?
~VIP
Any suggestion what I am missing?
"Challenge Not yet complete... here's what's wrong:
There was an unexpected error in your org which is preventing this assessment check from completing: System.DmlException: Insert failed. First exception on row 0; first error: CANNOT_EXECUTE_FLOW_TRIGGER, We can't save this record because the “Create Task” process failed. Give your Salesforce admin these details. An unhandled fault has occurred in this flow
An unhandled fault has occurred while processing the flow. Please contact your system administrator for more information. Error ID: 2094390078-96239 (1517257878): []"
I am still stuck in step 3 with the following error : Ensure Milestones are configured properly for Medium Priority Cases
which I don't understand because I think I have done everything, and I also followed what was explained by @LinThaw.
Could you please help?
Thanks!
Hi LinThaw,
I think there is problem in email alerts.
Can You share screenshort of email alerts?
I got my issues, actully I added {!Case.Contact} insted of {!Recipient.FirstName}.
thanks for your help, I made the changes but it is still wasnt woking... then I figured maybe it was the name of the 2nd milestone that I had named "resolution time 2" because I already had a "resolution time" milestone -> turns out that was the issue. Driving me crazy, but thanks for your help!
Could you just explain what it does to have the "entitlement and support record update rule" ?
Thanks!
Amelie
I summarized in Step 2. An error of the image appears and it can not proceed. Is there a good way to do it?
Thanks !
add [Case Team] and [Contact Roles] Related List to Cloud Technical Team Page Layout.
I forgot ↑this↑ method. I'm sorry.
Challenge Not yet complete... here's what's wrong:
We can't find the Support: Cloudy New Email template. Ensure you have created the Support: Cloudy New Email from the Case email template.
I am stuck in Step 4 and an error message is issued, but is there a solution?
thank you
I was able to clear step 4！！
1. Try solving the same using a Macro.
2. Send Email action is already defined
3. Define another quick actions for Closing the case (Use update action)
4. Add both to a Macro and try with Submit action.
I can see the development you have done for the same.
Name the macro as "Send Email" No other name. Once again ensure you are using submit action in the steps.
Remove "Working" from Picklist
We can't find an AutoResponse Rule. Ensure you create the Response Rule for inbound emails with the correct name.
Could you please help me out?
Thanks a lot
What exactly the issue you have.
The issue you have mentioned indicates the Send Email Macro is missing.
Check the name and set it as Send Email.
Check the above threads you need to use case which contains a contact information with email Id to test the overall flow.
Kate,
Like some of the Superbadge, this is bit tricky. I did able to finish struggling through a weekend and 2 days more.
Finally, I undid all the changes related to the current exercise built all new including the quick action, quick texts, email template etc.
In addition i did use quick text approach to populate the To address field shown below.
Try this an let me know if you able to come up with a solution.
Check the value on Email template value mentioned by Fesal
"I got my issues, actully I added {!Case.Contact} insted of {!Recipient.FirstName}."
Take a look at my Screen shot
Did you create a Quick Text "Cloudy weather response sent"?
Description has to be like this!
Agent {!User.Name} sent the Cloudy Weather email to the customer and closed the case .
Im stuck on step 1. Probably very silly error, but can't find the solution yet. Here is the Error:
We can't find 'Recent Items' in the Utility Bar. Review the steps to include a quick way for the agent to review their five most recent cases.
Close errors
I've interpreted this requirement as enabling the History button on the Service Console, and done so:
What Am I missing?
I did all those steps and yet still no luck
Knowledge user
knowledge enabled +lightning enabled
active data categories
Thanks, this did it.
Hi @ LinThaw
Congratulations for the validation of the superbadge. Can you help me because I'm stuck on step 4 here is the error message
Challenge Not yet complete... here's what's wrong:
We can't find the status 'Wrong Queue'. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'.
Close errors
Thank you for your help
best regar
victor
I have exactly the same issue as Ruslan,
I can't solve it for days now. My macro has exactly all the steps needed, and it works when I run it. Does anybody know what is wrong ?
Thank you for your help earlier. I stuck on step 6 on Service Cloud Specilist Super badge. where i am getting the below error .
I ran the macro sucessfully case closed but still getting the same error. my macro instrucitons are same as yours. I have the email template and quict text created already.
Challenge Not yet complete... here's what's wrong:
We can't find an automated action in the Cloudy Weather template. Ensure you create the Cloudy Weather Resolution automated action.
reaaly appreciate your help.
Thank you,
githa
I am on Step 2 of Service Cloud Specialist Superbadge. Struggling to overcome below error...please help
"Challenge Not yet complete... here's what's wrong:
We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team."
Please, could anyone help me. I am stuck with step 6 with the following message:
"We can't find the 'Send Email' macro. Ensure the Macro sends an email to the customer."
I tried everything already mentioned. I think my macro is correct and it sends the email when I run it. Could anyone help?
- Select Active Case Tab
- Select Active Opportunity Tab
- Select Active Contact Tab
- Select Active Lead Tab
- Select Active Account Tab
After I insert > Active Case Tab > Send Email Action > Submit Action
(see Jakub Siegl 3 example above)
and click Add Instruction,
I ONLY HAVE 'Select Active Case Tab' (no other menu options available)
I DO NOT HAVE 'Select Update Case Action'
Therefore, I cannot insert the Quick Text into the description
Would appreciate any help in resolving Challenge 6 of this Superbadge
I am getting this message but I have created a stacked vertical bar chart with all of the correct naming conventions and sortings.
Can anyone provide assistance? What am I missing?
Thank you,
Danny
Passsed!
I am stuck on this challenge 4 in the Superbadge Service Cloud Specialist. I keep getting the error posted in the screen shot, and have spent I dont know how many hours on this lol. Any help would be appreciated.
Hi anyone stuck with this error?
Report should be fine (stacked column) as well as the dashboard?
Thanks for your help!
Please include the status column with filter status equals closed in a report . Also, remove report from report name case reason and type analysis. Refresh dashboard and then check challenge.
Thanks,
Krutika
@Krutika
Thanks! The "report" in the reports name was the issue.
Kept gettin this message after creating all three groups. Any suggestions?
I was able to pass through that challenge with just two activities in the Macro:
- The 1st one selecting the template Cloudy weather;
- The 2nd one selecting the quick action created to change the case status and description (at this part you have to select the quick text).
PS: When creating the page layout of your quick action, remember to keep the fields: status (required) and description on the page layout.
Please, take a look at my screenshots:
I hope those instructions can help you.
If you were able to pass, please select that answer as the best one.
KR,
Guilherme
make sure you are creating your public groups through the setup and not the UI.
When you search for group in Quick find box of Setup. You will get public groups. Create there.
Please check the followings:
Report Name: Case Reason and Type Analysis
Dashboard Name: Case Performance Dashboard
Refresh dashboard and then check challenge.
Thanks,
Krutika
I'm having the exact same problem as you. I tripled-check all my names/titles/subtitles, seems to be OK...
Interested in your feedback if you manage to solve it!
Thanks, Quentin
Did you tried like this?
Case Teams -> Case Team Roles ,create 2 roles and make sure that both have correct Case Access -->add case team to page layout.
If not what are the steps you have follwed for Step2 ? Please metion.
I had a typo in my dashboard Title : I was missing the last 's' to "Case Reason and Types".
From your screenshot, you replicated the Report name instead of the required Dashboard Title.
Report:
Dashboard:
We can't find the Entitlement Name in the System Administrator Profile. Ensure the Entitlement Field is visible to the System Administrator Profile
I checked the System Admin profile and the field is visible. Any suggestions?
We can't find the Entitlement Name in the System Administrator Profile. Ensure the Entitlement Field is visible to the System Administrator Profile
I checked the System Admin profile and the field is visible. Any suggestions?
Hi Jess,
Try the follow steps to overcome the error in step 3.
-enable Entitlement
-set field acces EntitlementId of Case to system administrator
-add Entitlement Tab to app
-add Entitlement Related List to Account layout
-add Entitlements Related List to Case Lightning Page
Which point you didn't get , Can you point out?
- Dashboard name = Case Performance Dashboard
- Report title = Case Reason and Types
- Subtitle = Case Distribution Analysis
Are there visibility issues? Which folder should be placed in?
I can't complete challenge. This is the error. I've done:
Please help. I am doing service cloud specialist - stuck on step 6. Error:
"We can't find the Cloudy Weather response sent reusable text. Ensure the Macro adds the Cloudy Weather response sent reusable text to the description."
Please see my screen shots..
My Macros ruuning good but why I am getting this error.
Where I am doing mistake ? Please Please help..
madhavi
I am getting below error at step2, please help:
We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.
Thanks
I am stuck on challenge 4, with the error - We couldn't find the Advanced Cases configuration. Ensure you set up the routing for Advanced Cases properly.
I have done the following :
- Omni Channel is enabled
- Service Channel "Stormy Cases" created
- Created 3 queues - Advanced Cases, Basic Cases, Overflow
- Routing Configuration in Omni Channel for each - Advanced (Priority =1, Units=2) and Basic (Priority=2, Units=1), they reference respective queues for Advanced Cases (Public Groups = Intermediate & Advanced) & Basic Cases (Public Groups = Basic & Intermediate) and also the Overflow Queue for overflow assignee.
- Both Advanced and Basic queues have respective matching routing configuration
- Presence Statuses (Here I have 3 extra, but unable to delete them even as system admin, they are not associated to service channels : Available - Case, Busy, On Break. I had created a fresh TP, not sure how these are already existing.)
1. Available (Busy Flag Off, associated to "Stormy Cases" service channel)
2. Unavailable - Break
3. Unavailable - Off
4. Unavailable - Working Cases
5. Wrong Queue
- All above 5 values added to "Enabled Service Presence Status Values" for profiles - System Administrator and Cloud Team Technical Support
- Presence Decline Reason - Wrong Queue
- Default Presence Configuration (Capacity=8, "Allow agents to decline requests" marked True, and "Update Status on Decline" to "Wrong Queue")
Please help as I have tried this for a while now, but I am stuck with this error.
My configuration differs to yours on: "(Capacity=5, and "Update Status on Decline" to "Available")".
Also check "Enable On-Demand Service" in Email-to-Case settings.
Hope this help.
"Enable On-Demand Service" was already checked in Email-to-Case settings.
For Default Presence Configuration, I changed Capacity=5, and "Update Status on Decline" to "Available". Still no luck.
I'm still stuck with the exact same error - We couldn't find the Advanced Cases configuration. Ensure you set up the routing for Advanced Cases properly.
Any other suggestions?
Were you able to figure out the solution?
I ran into this problem simple edit to the dashboard entry in order for me to complete.
Please help.
Hi all,
I am also stuck on step 6. Below is the screenshots from my macro:
I already tried removing the Submit Action from the macro, this does not make any difference in the error message.
When I run the macro, everything works as expected and the e-mail is sent and case is closed with quick-text message in the description
Any ideas as to what I am doing wrong or missing?
Thanks in advance
1) Send an email to the customer using the Cloudy Weather reusable email for the subject and body.
2) Close out the case, adding the Cloudy weather response sent reusable text to the description.
Macro Name: Cloudy Weather Resolution
Instructions:
1) Select Email Action , Select Email Template
2) Submit Email Action
3) Select Update Case Option "Case Status" - Closed [inorder to create this action in macros, add "Update Case" to Quick Actions in Page Layout, it appears in Case Feed which allows you to update case fields in Macros ]
4) Select Update Case Option Description - resulable quick text.
5) Save it
6) Run the Macros
I have some problem with the step #5.
Could you show me what are the steps? I have read all message but I do not understand where is my issue.
Thanks
We can't find the 'Send Email' macro. Ensure the Macro sends an email to the customer.
We can't find the Support: Cloudy New Email template. Ensure you have created the Support: Cloudy New Email from the Case email template.
I am getting this error. I tried the steps mentioned in this forum but error is still showing up
Follow the instructions as given in the requirements
Create an Email template
Make sure you enter exactly as given in the text Support: Cloudy New Email From Case (Don’t miss the colon) J J or else it will keep screaming cannot find Email template …….
I checked the spellings. The template is named as it is and is active in the Unfiled Public Classic Email Templates. I followed the same steps as LinThaw has mentioned above
If you are good with that - make sure it is made available for use (Checkbox)
I have enabled omnichannel. created service channel, 2 routing configurations, presence statuses, decline reason, and linked the case to the routing config.
Thanks for the help though @Shirish
We couldn't find the Advanced Cases configuration. Ensure you set up the routing for Advanced Cases properly.
Hi ,I am facing problem at this step..I have created 3 queues,enabled omnichannel. created service channel, 2 routing configurations, presence statuses, decline reason, and linked the case to the routing config.Still i am facing the same error and stuck at this .Could someone help me with this issue pls.
Thanks
Found all my struggle and answers on this page!
Great Help all around, Completed This Service Cloud Specialist Badge in an Afternoon!
Challenge Not yet complete... here's what's wrong:
We can't find an automated action in the Cloudy Weather template. Ensure you create the Cloudy Weather Resolution automated action.
I am stuck on step 6, the Email option is not coming up on my Case Feed, because of which I am unable to configure the Email action for the Macro. I have tried checking all settings, but can't figure out what I am missing here. Any pointers?
I am not sure whats wrong but I am constantly getting this error on the Service cloud superbadge challenge 6.
The macro is actually working as expected & I can see the email being sent out and the record being updated.
But when I try to check status of the challenge, it keeps giving this error.
Can someone please help to clarify if I am missing anything specific? Could it be down to some permission issue?
Is this anything to do with permissions?
Regards,
Sachin.
would you be able to help? I have managed to get around the above issue by creating 'Email template' as opposed to 'Classic email template'.
Now I am getting an error on 'Automated task'. It says: "We can't find the related Task. Ensure you automatically create a related Task when Case Type is Electrical and Reason is Performance and Status is Working."
I have tried to implement this both using 'Workflow rule' as well as 'Process builder' but still getting the same error.
I have tried all the solutions mentioned above but none of them help me to pass challenge 3.
"
We can't find the Entitlements Tab on the Console. Ensure there is a tab on the service app to see support level assignments overall.
Close errors"
Added Entitlement in service and Cloudy service console but sttill getting same issue.
It would be a great help.
Thanks,
Nivedita
Challenge Not yet complete... here's what's wrong:
We can't find a field called 'Question Long Text Area'. Ensure you create the 'Question Long Text Area' field.
Can someone help me?
Thanks to all of you people!!!
I am stuck in Challenge 6. Can someone help me?
.
Thanks,
Srija