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mahesh9999mahesh9999 

Build a solution for this business need? CASE object

When a Publisher Success User creates a Case Task from the Case Page in the Service Console App, they need to have the option of creating Slack reminders related to the Case Task until the Jira Status is Done, Declined, or Push to Production.  The User should have the option to choose the Frequency (None, 24 hours, 48 hours, 3 days, 1 week, 2 weeks), the Recipient (Self, Assignee, Both). Set up the configuration in Salesforce, and define the solution of how you would push that to Slack.  Set up a report that will show how long Case Tasks are staying open, grouped by Assignee.