+ Start a Discussion
CyclebiffCyclebiff 

When adding a new "Public Comment" to a case, the client is notified

When adding a new "Public Comment" to a case, the client is notified to login to their self-service portal to view the comment. Is there an email field to place into template that lists the actual comment made to the client? I do not see a field like "Last Public Case Comment", etc.

We'd like this email to look much like the email notfications that are sent directly to the case owner if someone internal places a comment on the case.

This functionality is desired so clients do not need to log in to their self service portal to view a simple update to one case.

 

Any thoughts?

Best Answer chosen by Admin (Salesforce Developers) 
rubixtiousrubixtious

You can use the following in your email template:

 

{!Case.Last_Case_Comment}

 

All Answers

rubixtiousrubixtious

You can use the following in your email template:

 

{!Case.Last_Case_Comment}

 

This was selected as the best answer
CyclebiffCyclebiff

THIS WORKS!!!!

 

Thank you! One more question regarding this field, is there a similar way via SOQL or Salesforce to use in reports?