+ Start a Discussion
tvignontvignon 

Merge Fields - Email Template

Hi all. Brand new to SF. Just implemented it yesterday and went through a brief crash course. Today I'm trying to get some email templates set up that will notify proper departments when certain things take place in relation to cases.  I've got the workflow set up so that it properly emails, but here is my problem with my email template. I have it written like this:

Code:
This is to inform you of a {!Case.Reason} activation completed by {!Case.CreatedBy}.

Case:              {!Case.CaseNumber}
Account:           {!Case.Account}
Street Address:    {!Account.BillingAddress}
City/State/Zip:    {!Account.BillingCity}, {!Account.BillingState} {!Account.BillingPostalCode}
PrinterOn Account: {!NullValue(Account.PrinterOn__c, "N/A")}
PrinterOn URL:     {!NullValue(Account.PrinterOn_URL__c, "N/A")}

Description:

{!Case.Description}

 



When the email is populated, the case information is there, but anything Account related is blank. How can I set the template to associate the Account merge fields with the Case fields? I want the account info to be based off of the related case. Any ideas?
 
Thanks in advance!



Message Edited by tvignon on 12-14-2007 10:43 AM