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YuckleYuckle 

Include public comments on emails

Is there a way to include multiple public comments on an email template.  I've discovered how to include the LAST comment but not all of the public comments.

 

Also,if someone really understands case comments I would value your explanation.  Such as:

- are there other field names I can use, other than Case.Last_Case_Comment?

- is there a field name for the toggle that makes a comment public vs private?

- is there a way to count the number of comments?

 

+things I need to know about comments but don't know to ask.