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AnushaAnusha 

Re : How to Re-Open a Close Case

Hi Guys,

I'm using Self-Service Portal, in that i have Closed the Case.

Now I want to reopen that Closed Case. Is there any possibility to do this.

 

Thanks & Regards

Anusha

BA_AdminBA_Admin

You cannot do that in self service portal...you have to log a case again, it's easy if you include the first case number or tell your adminstrator to reopen from customer portal.