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Business Analyst/Adminstrator in CO, willing to Relo

SalesForce.com Business Analyst

Public Company; 1001-5000 employees;

June 2010Present (1 year 11 months)

The owner of implemetation and design for SalesForce.com across the company spanning multiple division.

• Managed four SFDC instances with 500+ users combined, and 5k+ portal users
• Create custom objects to maintain business processes not housed natively within SFDC
• Responsible for designing the system to house multiple division with their own record types, layouts, and business processes
• Provided divisions with best practice solutions as related to Salesforce.com
• Act as an internal consultant for all division that chose to move their CRM to SalesForce.com as all division act as their own company.
• Experienced in Administration setup like; Managing Users, Security Controls and Data Management, Customer Portals, Workflows, Formulas, and Approval Processes.

• Experienced in Advanced Administration setup like; Multiple Price books, Mulitiple Currancies, Translation workbench, • Drive the integration between InContact IVR and SalesForce.com utilizing the CTI adapter
• Manage Implementation projects for InContact across the company


SDFC Certified 201

Soon to be 301