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Vanessa BarrosVanessa Barros 

Attachment in html

Hi!

i have an issue on html template email.

when i put a attachment (pdf or a image) on the html template email and do a mass email, the attachment goes on html..

 

This is normal?

Best Answer chosen by Admin (Salesforce Developers) 
sham_1sham_1

Yes, this is normal SFDC functionality.

 

From the docs,

Attachments in mass emails are sent as links rather than as physical files. When recipients click the attachment link in the email, the attachment opens in a separate Web browser, and they can download the file. Attachments sent as links are stored for 30 days.

 

 

https://help.salesforce.com/apex/HTViewHelpDoc?id=email_mass_notes.htm&language=en

All Answers

sham_1sham_1

Yes, this is normal SFDC functionality.

 

From the docs,

Attachments in mass emails are sent as links rather than as physical files. When recipients click the attachment link in the email, the attachment opens in a separate Web browser, and they can download the file. Attachments sent as links are stored for 30 days.

 

 

https://help.salesforce.com/apex/HTViewHelpDoc?id=email_mass_notes.htm&language=en

This was selected as the best answer
Vanessa BarrosVanessa Barros

i thought that im doing something wrong because when you simulate, the attachment comes correct but when you do the mass email the attachment comes in html.

:) ok many tks :)