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LerzLerz 

outlook synch problem

a regional group for my company have outlook synch issues.  We have deleted the DB folder, made sure the machines have the correct/reinstalled current SF for outlook.

However, the problem keeps coming back after a days.

I checked the log and it is always this meesage
Sfdc.Server.SfdcServerCreateUpdateException: You cannot modify the start date of a recurrence series that has already started.: Start Date

Identifier: (GMT-03:00) Atlantic Daylight Time (America/Halifax). Windows Offset: -03:00:00. Windows Identifier: Atlantic Standard Time. Is Windows Daylight Savings: True
2014-05-12 14:46:09,461 INFO  [Event] *********** Starting Sync ***********
2014-05-12 14:46:09,476 INFO  [Sync] Direction:Sync Conflict Setting:SFDCWins
2014-05-12 14:46:09,492 INFO  [Event]SyncEngine status changed to GettingSalesforceChanges
2014-05-12 14:46:09,586 INFO  [Event]SyncEngine Status: received 0 creates, 0 updates, 0 deletes, and 0 errors from Sfdc Sync Connector
2014-05-12 14:46:09,601 INFO  [Event]SyncEngine status changed to GettingOutlookChanges
2014-05-12 14:46:11,242 INFO  [Event]SyncEngine Status: received 0 creates, 1 updates, 0 deletes, 0 unmapped items, and 0 errors from Outlook Sync Connector
2014-05-12 14:46:11,289 INFO  [Event]SyncEngine status changed to Matching
2014-05-12 14:46:11,336 INFO  [Event]SyncEngine status changed to DoingConflictDetection
2014-05-12 14:46:11,367 INFO  [Event]SyncEngine status changed to ApplyingSalesforceChanges
2014-05-12 14:46:11,382 INFO  [Event] Applying changes to Salesforce: 0 creates, 1 updates, 0 deletes
2014-05-12 14:46:11,742 ERROR [Event] Update  to SFDC gave error(s) Sfdc.Server.SfdcServerCreateUpdateException: You cannot modify the start date of a recurrence series that has already started.: Start Date
for Outlook record Canceled: PCD HR & DA Quarterly Calls
2014-05-12 14:46:11,804 INFO  [Event]SyncEngine status changed to ApplyingOutlookChanges
2014-05-12 14:46:11,820 INFO  [Event]Applying changes to Outlook: 0 creates, 0 updates, 0 deletes
2014-05-12 14:46:11,836 INFO  [Event]SyncEngine status changed to Finished
2014-05-12 14:46:12,054 INFO  [Event] *********** Finished Sync ***********

Any help would be appreciated.
Best Answer chosen by Lerz
Sonam_SFDCSonam_SFDC
Have the user update only the Start date for which the error seems to be coming..

All Answers

Sonam_SFDCSonam_SFDC
Is there a chance that a recurring event for this group has been changed and its trying to sync with salesforce thru the plugin?
jake_xtrailjake_xtrail
Yes, the user has a few recurring tasks & events.
Sonam_SFDCSonam_SFDC
Could you please check if the user has modified any of the instances of a recurring meeting. if yes, ask user to undo the changes and try to sync.
LerzLerz
Yes, the users modified the recurring meetings on Outlook side.

When you say undo changes, you mean undo all changes or only Start Date?
Sonam_SFDCSonam_SFDC
Have the user update only the Start date for which the error seems to be coming..
This was selected as the best answer
LerzLerz
If we delete the recurring events/tasks in outlook, will the SF recurring tasks be deleted too upon synch?

The reason I asked is because the user have modified a lot of the events from outlook side.  I was wondering if we can cleanup from Outlook but we want to make sure the events don't get deleted in SF when we synch.

Our conflict resolution setting is set to "Salesforce always wins".

I cannot test this last post because I have a new issue with the Side panel is now missing.


Sonam_SFDCSonam_SFDC
Lerz,

What is the sync direction?
If it is both ways or Oulook to Salesforce, it will delete from Salesforce and I would not suggest you to go with the option of deletion.

The best way will be to open a case with our support team so they can have a quick GTM to understtand the situation, SFO settings better and to suggest the best possible resolution.


LerzLerz
Synch Direction is:

Contact - one way going to Outlook
Task - one way going to Outlook
Events - Two-way

Thank you.  I will open a case.