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goabhigogoabhigo 

Chat persistence in Live Agent

Use Case: The Live Agent code is hosted in a specific page of the website. The visitor/user initiates the chat and in between the user goes/navigates to other page or refreshes the page, all the chat data is lost. The chat window shows "Start Chat" button. Is there a way to retain the data in the same chat session? If yes, how? 

I have gone through the Live Agent Dev Guide and did not find any answer to the same.
Marco FantiMarco Fanti
Hi,
have you found something useful for this topic? I'm also looking for an answer. Thank you!
Marco
goabhigogoabhigo
Hi Marco,

We ended up customizing this entire module by utilizing Live Agent API and JS, jQuery. I don't know if this feature is available OOB now, but it wasn't there 2 years ago and hence we had to do entirely custom build.

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Abhi.