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Sunny NarulaSunny Narula 

Entitlements and Service level agreements

I m looking for the basic for Entitlements and Service level agreements in salesforce
How they are different from each other ?

How to identify and understand these two terms..


thanks in Advance..

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Dutta SouravDutta Sourav
Sunny NarulaSunny Narula

thanks Sourav.. that is helpful 

but basically I getting confused in the terminology ..
requesting to please can I have a something in terms of an example to understand the concept.


Sunny NarulaSunny Narula
thanks Sourav :)