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Salesforce Business Analyst


Job Summary and Scope:
Supports business processes and utilizes analysis, IT skills, and
business knowledge to identify solutions to client's problems or needs
specifically as it relates to internal utilization of salesforce.com by
our inside and outside sales organization. Has a general understanding
of the organization(s) being supported and IT's role in the business


Required Skills

  • Bachelor's Degree (BS or BA)

Required Experience

  • At least 1 to 2 years experience as a salesforce.com system administrator. 
  • Between 2 to 5 years of experience in information technology application end-user support and business analysis.
  • Hands-on experience in training and supporting large field sales
    force utilizing a CRM tool with related common sales process (e.g.

Job Location


Position Type

I'm trying to create a custom formula field for Accounts that returns the name of the Parent Account if one exists and, if it doesn't, just returns the Account name. This will allow us to group info by the "Top Level Account" whether or not it's in a hierarchy.

What I've got now works except that I can't find the "Parent Name" field - I can only return the Parent Account ID. Is the name hidden away somewhere or is there a better method for this?

Here's my formula:

IF (( ParentId="" ), Name, Parent_Id__c )