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IS Admin 7IS Admin 7 

User is offline in omni-channel but still being assigned case. How to troubleshoot?

User is offline in omni-channel but still being assigned case. Any investigation steps can be troubleshoot such problem? Thanks!
VinayVinay (Salesforce Developers) 
This issue might be related to below Known Issue.  Kindly review.

https://trailblazer.salesforce.com/issues_view?id=a1p3A000001SHZLQA4&title=omni-routed-work-can-become-stuck-as-assigned-and-not-reroute-to-other-available-agents

Thanks,