Introduction to Developing with Salesforce Knowledge

Build your knowledge base and give your website visitors, clients, partners, and service agents the ultimate in support. Salesforce Knowledge lets you create and manage your company information and securely share it when and where it is needed.

Your Salesforce Knowledge base is built from knowledge articles, which are documents of information. Articles can include information on process, like how to reset your product to its defaults, or frequently asked questions like, how much storage your product supports.

Experienced service agents and internal writers write the articles. The articles are then published to a range of channels: internal database, customer and partner communities, or public websites. Where and what information is published is based on the article layout profile and the field level security.

This guide is for developers who are responsible for customizing Salesforce Knowledge according to their company's needs. It provides several examples to help you understand and build an article search page using Visualforce tags.