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Omni-Channel Developer Guide
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Omni-Channel Developer Guide
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External Routing for Omni-Channel (Beta)
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Technical Architecture and Process
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Salesforce API Resources for External Routing
Salesforce API Resources for External Routing
Use the following resources as you integrate your partner application with Omni-Channel.
PendingServiceRouting
Force.com Streaming API Developer Guide
Streaming API Message Durability
Streaming API Limits
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