ReturnOrderLineItem

Represents a specific product that is returned or repaired as part of a return order in field service. This object is available in API version 42.0 and later.

Return orders are available in Lightning Experience, Salesforce Classic, the Salesforce app, the Field Service Lightning mobile app for Android and iOS, and communities built using Salesforce Tabs + Visualforce.

Supported Calls

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

Special Access Rules

Field Service Lightning must be enabled.

Fields

Field Name	Details
AssetId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The asset associated with the return order line item. One or more of the following fields must be filled out: AssetId, OrderItemId, Product2Id, ProductItemId, and ProductRequestLineItemId.
Description	Type textarea Properties Create, Nillable, Update Description Notes or context about the return order line item.
DestinationLocationId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The location where the items are being returned to. For example, if the return order tracks the return of products from a technician’s van to a warehouse, the warehouse is the destination location.
LastReferencedDate	Type dateTime Properties Filter, Nillable, Sort Description The date when the return order line item was last modified. Its label in the user interface is Last Modified Date.
LastViewedDate	Type dateTime Properties Filter, Nillable, Sort Description The date when the return order line item was last viewed.
OrderItemId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The order product associated with the return order line item. One or more of the following fields must be filled out: AssetId, OrderItemId, Product2Id, ProductItemId, and ProductRequestLineItemId.
ProcessingPlan	Type picklist Properties Create, Defaulted on create, Filter, Group, Nillable, Sort, Update Description Indicates the preferred fate of the items following their return. Available values are: Repair—Repair the items and return them to the owner Discard—Discard the items Salvage—Salvage the items’ working parts Restock—Return the items to your inventory
Product2Id	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The product associated with the return order line item. One or more of the following fields must be filled out: AssetId, OrderItemId, Product2Id, ProductItemId, and ProductRequestLineItemId.
ProductItemId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The product item representing the location of the product at the start of the return. One or more of the following fields must be filled out: AssetId, OrderItemId, Product2Id, ProductItemId, and ProductRequestLineItemId.
ProductRequestLineItemId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The product request line item associated with the return order line item. One or more of the following fields must be filled out: AssetId, OrderItemId, Product2Id, ProductItemId, and ProductRequestLineItemId.
QuantityReturned	Type double Properties Create, Filter, Sort, Update Description The quantity of items being returned. If multiple types of products are being returned, track each product in a different return order line item.
QuantityUnitOfMeasure	Type picklist Properties Create, Filter, Group, Nillable, Sort, Update Description Units of the returned items; for example, kilograms or liters. Quantity Unit of Measure picklist values are inherited from the Quantity Unit of Measure field on products.
ReasonForReturn	Type picklist Properties Create, Defaulted on create, Filter, Group, Nillable, Sort, Update Description The reason the items are being returned. Available values are: Damaged Defective Duplicate Order Wrong Item Wrong Quantity Not Satisfied Outdated Other
RepaymentMethod	Type picklist Properties Create, Defaulted on create, Filter, Group, Nillable, Sort, Update Description The method by which the customer or owner will be reimbursed for the items being returned. Available values are: Replace—The items will be replaced Refund—The items will be returned and the owner will be refunded Credit—The items will be returned and the owner will receive credit for them Return—The items will be returned to the owner (for example, following their repair)
ReturnOrderId	Type reference Properties Create, Filter, Group, Sort Description The return order that the return order line item belongs to.
ReturnOrderLineItemNumber	Type string Properties Autonumber, Defaulted on create, Filter, Sort Description (Read only) Auto-generated number that identifies the return order line item.
SourceLocationId	Type reference Properties Create, Filter, Group, Nillable, Sort, Update Description The items’ location at the start of the return or repair. For example, if the return order tracks the return of products from a technician’s service vehicle to a warehouse, the service vehicle is the source location.

Object Reference for Salesforce and Force.com

ReturnOrderLineItem

Supported Calls

Special Access Rules

Fields