Mobile Push Notifications Overview

Mobile push notifications allow Lightning Platform mobile application developers to easily push notifications to their users’ mobile devices when business events occur in the customers’ organizations.

Salesforce push notifications use the connected app framework. They support customer apps built in-house and partner or ISV apps installed via managed packages.

Business events in the customer’s organization are trapped using Apex triggers that specify the notification message payload and recipient users. The push feature hands off notifications to services operated by device OS vendors, such as Apple or Google, for subsequent delivery to customers’ mobile devices.

To handle events that Apex triggers can’t catch, the push notifications resource of the Chatter REST API provides an alternative mechanism.