Service Cloud Voice for Partner Telephony Developer Guide

Overview
Set Up and Publish Your Partner Telephony Package
Set Up Your Production Org
Connect Your Telephony System to Salesforce
Set Up Authentication
Develop Your Solution
Advanced Concepts
Desk Phone Support
Communicating with Lightning Components
Einstein Conversation Insights (Call Coaching)
Queued Callbacks
Replay Active Calls on Refresh
Host the Connector as a Visualforce Page
Voice Resiliency
Call Scenario Diagrams
External Routing
Mean Opinion Score (MOS)
Phone Contact Search
Omni-Channel Flow
Queue Mapping, Agent Mapping, Agent Availability
Connector API Reference
Object Reference
Apex Reference
Troubleshooting
PDF

Newer Version Available

This content describes an older version of this product. View Latest

Omni-Channel Flow for Service Cloud Voice for Partner Telephony

Run an Omni-Channel flow using the Service Cloud Voice Telephony Integration REST API.

To learn more, see Execute OmniFlow in the Service Cloud Voice Implementation Guide.