Data Cloud Reference Guide
jSalesforce CRM: ConversationParticipant Mapping
These data mappings are for the ConversationParticipant DLO found in the Services bundle
of the Salesforce CRM Connector for Data Cloud.
Usage and Data Bundle
These mappings access Digital Engagement channel data for Service Cloud Voice, Messaging for In-App and Web, and enhanced third-party channels, such as Facebook Messenger, Apple Messages for Business, WhatsApp,and SMS. The data can be used via reports, dashboards, and APIs for insightful conversation analytics.
Bundle:
- Digital Engagement
DLO to DMO Mapping
These data mappings relate to the Conversation Reason
object used with the CRM connector. You can add or customize the data mappings.
| DLO Field | DLO Field API Name | DLO Field Data Type | DMO | DMO Field Name | additional details |
|---|---|---|---|---|---|
| Conversation ID | ConversationId__c | Text | ConversationParticipant | Conversation | |
| Conversation Participant ID | Id__c | Text | ConversationParticipant | Engagement Channel Participant Id | Primary Key |
| Created By ID | CreatedById__c | Text | ConversationParticipant | Created By | |
| Created Date | CreatedDate__c | DateTime | ConversationParticipant | Created Date | |
| Joined Time | JoinedTime__c | DateTime | ConversationParticipant | Joined DateTime | |
| Last Modified By ID | LastModifiedById__c | Text | ConversationParticipant | Last Modified By | |
| Last Modified Date | LastModifiedDate__c | DateTime | ConversationParticipant | Last Modified Date | |
| Left Time | LeftTime__c | DateTime | ConversationParticipant | Left DateTime | |
| System Modstamp | SystemModstamp__c | DateTime | ConversationParticipant | System Modified Stamp | |
| Participant Display Name | ParticipantDisplayName__c | Text | ConversationParticipant | Participant Display Name |