DisputeItemArbitration

Amount

• Type: currency
• Properties: Create, Filter, Nillable, Sort, Update
• Description: The amount that's claimed by a party in a disputed transaction.

ArbitrationResponse

• Type: picklist
• Properties: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
• Description: Specifies the response given by the payment network to a pre-arbitration.
• Possible values:
  • Accept Full
  • Accept Partial
  • Decline

Description

• Type: string
• Properties: Create, Filter, Group, Nillable, Sort, Update
• Description: The description of the arbitration or compliance case.

DisputeItemId

• Type: reference
• Properties: Create, Filter, Group, Sort
• Description: The Dispute Item associated with an arbitration or compliance case.

  This field is a relationship field.

• Relationship Name: DisputeItem
• Relationship Type: Master-detail
• Refers To: DisputeItem (the master object)

DisputeReasonId

• Type: reference
• Properties: Create, Filter, Group, Nillable, Sort, Update
• Description: The Dispute Reason associated with the disputed transaction for which an arbitration or compliance case is filed.

  This field is a relationship field.

• Relationship Name: DisputeReason
• Refers To: DisputeReason

DocumentUploadStatus

• Type: picklist
• Properties: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
• Description: Specifies the upload status of the document or an image related to the arbitration or compliance case.
• Possible values:
  • Completed
  • Failed
  • Unprocessed

ExternalCaseIdentifier

• Type: string
• Properties: Create, Filter, Group, Nillable, Sort, Update
• Description: The unique identifier of the arbitration or compliance case assigned to a disputed transaction by a dispute management system, such as Mastercom or Visa.

FavoredParty

• Type: picklist
• Properties: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
• Description: Specifies the party that was favored in the arbitration ruling.
• Possible values:
  • Acquirer
  • Issuer
  • Split

IsAppeal

• Type: boolean
• Properties: Create, Defaulted on create, Filter, Group, Sort, Update
• Description: Indicates if the arbitration case is an appeal of a previous arbitration decision (true) or not (false).
• Default value: false

IsEscalated

• Type: boolean
• Properties: Create, Defaulted on create, Filter, Group, Sort, Update
• Description: Indicates if the pre-arbitration case was escalated (true) or not (false) to create an arbitration case.
• Default value: false

IsReasonCodeUpdated

• Type: boolean
• Properties: Create, Defaulted on create, Filter, Group, Sort, Update
• Description: Indicates if the reason code for the disputed transaction was updated (true) or not (false) before filing the arbitration or compliance case.
• Default value: false

Memo

• Type: textarea
• Properties: Create, Nillable, Update
• Description: The memo content of the arbitration or compliance case.

ReasonCodeUpdateReason

• Type: string
• Properties: Create, Filter, Group, Nillable, Sort, Update
• Description: The description for the reason code update.

RejectReason

• Type: string
• Properties: Create, Filter, Group, Nillable, Sort, Update
• Description: The reason provided by the payment network for rejecting the arbitration case.

Role

• Type: picklist
• Properties: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
• Description: Specifies the role under which an entity filed the arbitration or compliance case.
• Possible values:
  • Acquirer
  • Issuer

Status

• Type: string
• Properties: Create, Filter, Group, Nillable, Sort, Update
• Description: The status of the arbitration or compliance case retrieved from a dispute management system.

Type

• Type: picklist
• Properties: Create, Filter, Group, Restricted picklist, Sort, Update
• Description: Specifies the type of case filed for the transaction that's being disputed.
• Possible values:
  • Arbitration
  • Compliance
  • Pre-Arbitration
  • Pre-Compliance
  • Pre-Arbitration Response

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version and later.

DisputeItemArbitrationChangeEvent

Change events are available for the object.

DisputeItemArbitrationFeed

Feed tracking is available for the object.

DisputeItemArbitrationHistory

History is available for tracked fields of the object.

DisputeItemArbitrationOwnerSharingRule

Sharing rules are available for the object.

DisputeItemArbitrationShare

Sharing is available for the object.