Industries Common Resources Developer Guide

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Industries Common Resources
AI Accelerator and Scoring Framework
Action Launcher
Actionable List Members
Actionable Segmentation
Business Rules Engine
Collections and Recovery
Context Service
Criteria-Based Search and Filter
Data Processing Engine, Batch Management, and Monitor Workflow Services
Digital Lending
Discovery Framework
Decision Explainer
Einstein Relationship Insights
Einstein Standard Invocable Actions
Engagement
Group Membership and Households
Identity Verification
Intelligent Document Reader
Intelligent Form Reader
Interest Tagging
Omnistudio Business APIs
Outcome Management Developer Guide
Outreach List
Process Compliance Navigator
Record Alerts
Record Rollup Definitions
Scheduled Reminders
Sentiment Insights
Service Process Studio
Service Process Studio Metadata Types
Apex Reference
ConnectApi Namespace
IServiceProcessConnectFamily Class
IServiceProcessConnectFamily Methods
IServiceProcessConnectFamily Input Classes
IServiceProcessConnectFamily Output Classes
industriesintegrationfwk Namespace
industriesserviceprocess Namespace
Sample Apex Class to Create Case Records for Service Process Requests
Service Process Studio Invocable Actions
Service Process Studio Connect APIs
Service Process Studio Connect API Use Cases
Timeline
Virtual Calls
Associated Objects
IndustriesSettings
Industries Object Access by Community License
Access Industries Features Deployed Using Managed Packages
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IServiceProcessConnectFamily Class

Create, update, or retrieve a service process.

Namespace

ConnectApi

IServiceProcessConnectFamily Methods

The following are methods for IServiceProcessConnectFamily. All methods are static.

createCaseServiceProcess(serviceProcessRequestData)

Create a service process.

API Version

57.0

Requires Chatter

No

Signature

public static ConnectApi.ServiceProcessRepresentation createCaseServiceProcess(ConnectApi.ServiceProcessRequestInputRepresentation serviceProcessRequestData)

Parameters

serviceProcessRequestData
Type: ConnectApi.ServiceProcessRequestInputRepresentation
Input for creating or updating a service process.

Return Value

Type: ConnectApi.ServiceProcessRepresentation

getCaseServiceProcess(svcCatalogRequestId)

Retrieve a service process.

API Version

57.0

Requires Chatter

No

Signature

public static ConnectApi.ServiceProcessRecordRepresentation getCaseServiceProcess(String svcCatalogRequestId)

Parameters

svcCatalogRequestId
Type: String
ID of the related Service Catalog Request. See SvcCatalogRequest.

Return Value

Type: ConnectApi.ServiceProcessRecordRepresentation

updateCaseServiceProcesses(serviceProcessRequestData, svcCatalogRequestId)

Update a service process.

API Version

58.0

Requires Chatter

No

Signature

public static ConnectApi.ServiceProcessRepresentation updateCaseServiceProcesses(ConnectApi.ServiceProcessRequestInputRepresentation serviceProcessRequestData, String svcCatalogRequestId)

Parameters

serviceProcessRequestData
Type: ConnectApi.ServiceProcessRequestInputRepresentation
Input for creating or updating a service process.
svcCatalogRequestId
Type: String
ID of the related Service Catalog Request. See SvcCatalogRequest.

Return Value

Type: ConnectApi.ServiceProcessRepresentation