Case DLO Mappings

The Case object is a Salesforce standard object that you can ingest and map to Data Model Objects (DMOs) for use in Data Cloud-powered features and agents.

Object Mapping Diagram for Case

The Case DLO is mapped to the Case DMO.

Mapping diagram for Case DLO to Case DMO

  • The Case DLO field AccountId maps to the Case DMO Object AccountId field.
  • The Case DLO field AssetId maps to the Case DMO Object ExternalRecordId field.
  • The Case DLO field BusinessHoursId maps to the Case DMO Object CaseSupportWorkHoursId field.
  • The Case DLO field CaseNumber maps to the Case DMO Object CaseNumber field.
  • The Case DLO field ClosedDate maps to the Case DMO Object ClosedDateTime field.
  • The Case DLO field Comments maps to the Case DMO Object CaseComments field.
  • The Case DLO field ContactId maps to the Case DMO Object AccountContactId field.
  • The Case DLO field ContactId maps to the Case DMO Object IndividualId field.
  • The Case DLO field CreatedDate maps to the Case DMO Object CreatedDate field.
  • The Case DLO field DataSource maps to the Case DMO Object DataSourceId field.
  • The Case DLO field DataSourceObject maps to the Case DMO Object DataSourceObjectId field.
  • The Case DLO field Description maps to the Case DMO Object Description field.
  • The Case DLO field DescriptionRichText maps to the Case DMO Object DescriptionRichText field.
  • The Case DLO field MilestoneStatus maps to the Case DMO Object MilestoneStatusText field.
  • The Case DLO field Id maps to the Case DMO Object Id field.
  • The Case DLO field IsClosed maps to the Case DMO Object IsClosed field.
  • The Case DLO field IsClosedOnCreate maps to the Case DMO Object IsClosedOnCreate field.
  • The Case DLO field IsEscalated maps to the Case DMO Object IsEscalated field.
  • The Case DLO field LastModifiedDate maps to the Case DMO Object LastModifiedDate field.
  • The Case DLO field Origin maps to the Case DMO Object CaseCreationChannelId field.
  • The Case DLO field Origin maps to the Case DMO Object Origin field.
  • The Case DLO field OwnerId maps to the Case DMO Object AssignedUserId field.
  • The Case DLO field ParentId maps to the Case DMO Object ParentCaseId field.
  • The Case DLO field Priority maps to the Case DMO Object CasePriorityId field.
  • The Case DLO field ProductId maps to the Case DMO Object ProductId field.
  • The Case DLO field Reason maps to the Case DMO Object CaseClosureReasonId field.
  • The Case DLO field Reason maps to the Case DMO Object ReasonType field.
  • The Case DLO field Status maps to the Case DMO Object CaseStatusId field.
  • The Case DLO field Subject maps to the Case DMO Object Subject field.
  • The Case DLO field SuppliedName maps to the Case DMO Object NameInterfaceField field.
  • The Case DLO field Type maps to the Case DMO Object CaseTypeId field.
  • The Case DLO field OwnerId maps to the Case DMO Object OwnerId field.
  • The Case DLO field RecordTypeId maps to the Case DMO Object CaseCategoryId field.