Case DMO

Any recorded issue, for example: laptop connectivity problem.

Object API Name: std__CaseDmo__dlm
Category: Unassigned
Availability: Available in 254 and later versions
Primary Key Field: Id

• ParentCaseId has a FOREIGNKEY relationship with the Case DMO Id field.
• AssignedUserId has a FOREIGNKEY relationship with the User DMO Id field.
• IndividualId has a FOREIGNKEY relationship with the Individual DMO Id field.
• ProductId has a FOREIGNKEY relationship with the Product DMO Id field.
• AccountId has a FOREIGNKEY relationship with the Account DMO Id field.
• AccountContactId has a FOREIGNKEY relationship with the Account Contact DMO Id field.
• CaseSupportWorkHoursId has a FOREIGNKEY relationship with the Operating Hours DMO Id field.
• OwnerId has a FOREIGNKEY relationship with the User Group DMO Id field.
• OwnerId has a FOREIGNKEY relationship with the User DMO Id field.

• AccountContactId
• AccountId
• AssignedUserId
• AssignedUserObject
• CaseCategoryId
• CaseClosureReasonId
• CaseComments
• CaseCreationChannelId
• CaseNumber
• CasePriorityId
• CaseStatus
• CaseStatusId
• CaseSubStatus
• CaseSupportWorkHoursId
• CaseType
• CaseTypeId
• cdp_sys_record_currency
• ClosedDateTime
• CreatedDate
• DataSourceId
• DataSourceObject
• DataSourceObjectId
• Description
• DescriptionRichText
• EmailMessages
• EscalationDateTime
• ExternalRecordId
• ExternalSourceId
• FinancialAccountId
• Id
• IndividualId
• InternalOrganizationId
• IsClosed
• IsClosedOnCreate
• IsEscalated
• IsWebPortalVisible
• LastModifiedDate
• MilestoneStatusText
• NameInterfaceField
• Origin
• OwnerId
• OwnerObject
• ParentCaseId
• ProductId
• ReasonType
• ServiceEntitlementId
• Subject

• Field API Name: std__AccountContactId__c
• Data Type: TEXT
• Description: ID of the associated contact. This is a relationship field. Maximum size is 36 characters.

• Field API Name: std__AccountId__c
• Data Type: TEXT
• Description: the ID of the account associated with this case.

• Field API Name: std__AssignedUserId__c
• Data Type: TEXT
• Description: ID of the contact who owns the case. This is a polymorphic and One to One (1:1) relationship field. Cases is the relationship name and User is the referenced object. Maximum size is 15 characters.

• Field API Name: std__AssignedUserObject__c
• Data Type: TEXT
• Description: Stores the type of entity referenced by Assigned User Id, for example, 'User Group'(queue), or 'User.

• Field API Name: std__CaseCategoryId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__CaseClosureReasonId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__CaseComments__c
• Data Type: TEXT
• Description: Comments about the case. Email text area has a length of 4000 characters. Maximum size is 255 characters.

• Field API Name: std__CaseCreationChannelId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__CaseNumber__c
• Data Type: TEXT
• Description: Assigned automatically when each case is inserted. It can't be set directly, and it can't be modified after the case is created.

• Field API Name: std__CasePriorityId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__CaseStatus__c
• Data Type: TEXT
• Description: Alphanumeric string representing the case status.

• Field API Name: std__CaseStatusId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__CaseSubStatus__c
• Data Type: TEXT
• Description: Alphanumeric string representing the case sub status.

• Field API Name: std__CaseSupportWorkHoursId__c
• Data Type: TEXT
• Description: ID of the business hours associated with this case. This is a One to One (1:1) relationship field. Cases is the relationship name and Operating Hours is the referenced object. Maximum size is 15 characters.

• Field API Name: std__CaseType__c
• Data Type: TEXT
• Description: Alphanumeric string representing the case type.

• Field API Name: std__CaseTypeId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__cdp_sys_record_currency__c
• Data Type: TEXT
• Description: System-generated metadata field that stores a 3-letter ISO currency code.

• Field API Name: std__ClosedDateTime__c
• Data Type: DATETIME
• Description: The date and time when the case was closed.

• Field API Name: std__CreatedDate__c
• Data Type: DATETIME
• Description: The date and time the record was originally created.

• Field API Name: std__DataSourceId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__DataSourceObject__c
• Data Type: TEXT
• Description: Alphanumeric string representing the data source object.

• Field API Name: std__DataSourceObjectId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__Description__c
• Data Type: TEXT
• Description: A text description of the case. Limit: 32 KB.

• Field API Name: std__DescriptionRichText__c
• Data Type: TEXT
• Description: Use this field to provide detailed context for the case. This field supports Rich Text, allowing for images, embedded media, and advanced formatting (bold, italics, lists). Maximum size is 131,072 characters (including HTML formatting tags).

• Field API Name: std__EmailMessages__c
• Data Type: TEXT
• Description: The email address for email messages.

• Field API Name: std__EscalationDateTime__c
• Data Type: DATETIME
• Description: Date when the case was escalated.

• Field API Name: std__ExternalRecordId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__ExternalSourceId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__FinancialAccountId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__Id__c
• Data Type: TEXT
• Description: Required. A unique, system-generated identifier for this Case record. Maximum size is 36 characters.

• Field API Name: std__IndividualId__c
• Data Type: TEXT
• Description: ID of the associated contact. This is a relationship field. Maximum size is 15 characters.

• Field API Name: std__InternalOrganizationId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__IsClosed__c
• Data Type: TEXT
• Description: Whether the case is closed (true) or open (false). This field is controlled by theStatusfield; it can't be set directly. Label isClosed.

• Field API Name: std__IsClosedOnCreate__c
• Data Type: TEXT
• Description: Whether the case was closed at the same time that it was created (true) or not (false). This flag is read-only and is automatically set when a record is created. It can't be set totrueunless theIsClosedflag is alsotrue.

• Field API Name: std__IsEscalated__c
• Data Type: TEXT
• Description: The User assigned to complete the WorkTask.

• Field API Name: std__IsWebPortalVisible__c
• Data Type: TEXT
• Description: True if the case is available to users in a web portal.

• Field API Name: std__LastModifiedDate__c
• Data Type: DATETIME
• Description: The date and time of the last modification to this record.

• Field API Name: std__MilestoneStatusText__c
• Data Type: TEXT
• Description: The text content for the milestone status of the case. Maximum size is 255 characters.

• Field API Name: std__NameInterfaceField__c
• Data Type: TEXT
• Description: Name of this record.

• Field API Name: std__Origin__c
• Data Type: TEXT
• Description: Alphanumeric string representing the origin.

• Field API Name: std__OwnerId__c
• Data Type: TEXT
• Description: The Case's owner.

• Field API Name: std__OwnerObject__c
• Data Type: TEXT
• Description: Indicates the Owner object name. For example, User, UserGroup.

• Field API Name: std__ParentCaseId__c
• Data Type: TEXT
• Description: The ID of the parent case in the hierarchy. Label is Parent Case. This is a One to One (1:1) relationship field. Cases is the relationship name and Case is the referenced object. Maximum size is 15 characters.

• Field API Name: std__ProductId__c
• Data Type: TEXT
• Description: Reference to the associated Product.

• Field API Name: std__ReasonType__c
• Data Type: TEXT
• Description: The reason why the case was created, such as Instructions not clear, or User didn’t attend training. Maximum size is 15 characters.

• Field API Name: std__ServiceEntitlementId__c
• Data Type: TEXT
• Description: Units of customer support such as phone support or web support for which a customer is eligible to consume under the terms of a contract.

• Field API Name: std__Subject__c
• Data Type: TEXT
• Description: The subject of the case. Limit: 255 characters.