ConversationReason DLO Mappings

The ConversationReason object is a Salesforce standard object that you can ingest and map to Data Model Objects (DMOs) for use in Data Cloud-powered features and agents.

Object Mapping Diagram for ConversationReason

The ConversationReason DLO is mapped to the ConversationReason DMO.

Mapping diagram for ConversationReason DLO to ConversationReason DMO

  • The ConversationReason DLO field ConversationReasonGroupId maps to the ConversationReason DMO Object ConversationReasonCategoryId field.
  • The ConversationReason DLO field Id maps to the ConversationReason DMO Object Id field.
  • The ConversationReason DLO field TotalConversationCount maps to the ConversationReason DMO Object TotalConversationCount field.
  • The ConversationReason DLO field Summary maps to the ConversationReason DMO Object SummaryText field.
  • The ConversationReason DLO field DataSource maps to the ConversationReason DMO Object DataSourceId field.
  • The ConversationReason DLO field AverageNumOfTurns maps to the ConversationReason DMO Object AverageNumOfTurnsNumber field.
  • The ConversationReason DLO field AverageDurationSeconds maps to the ConversationReason DMO Object AverageDurationSecondsNumber field.
  • The ConversationReason DLO field EinsteinScore maps to the ConversationReason DMO Object EinsteinScoreNumber field.
  • The ConversationReason DLO field DataSourceObject maps to the ConversationReason DMO Object DataSourceObjectId field.
  • The ConversationReason DLO field Status maps to the ConversationReason DMO Object ConversationReasonStatusCode field.
  • The ConversationReason DLO field FrequencyPercent maps to the ConversationReason DMO Object FrequencyPercent field.