Incident DLO Mappings

The Incident object is a Salesforce standard object that you can ingest and map to Data Model Objects (DMOs) for use in Data Cloud-powered features and agents.

Object Mapping Diagram for Incident

The Incident DLO is mapped to the Incident DMO.

Mapping diagram for Incident DLO to Incident DMO

  • The Incident DLO field AssignedGroupId maps to the Incident DMO Object AssignedGroupId field.
  • The Incident DLO field AssignedUserId maps to the Incident DMO Object AssignedUserId field.
  • The Incident DLO field BusinessHoursId maps to the Incident DMO Object OperatingHoursId field.
  • The Incident DLO field Category maps to the Incident DMO Object IncidentCategory field.
  • The Incident DLO field DataSource maps to the Incident DMO Object DataSourceId field.
  • The Incident DLO field DataSourceObject maps to the Incident DMO Object DataSourceObjectId field.
  • The Incident DLO field Description maps to the Incident DMO Object Description field.
  • The Incident DLO field DetectedDateTime maps to the Incident DMO Object DetectedDateTime field.
  • The Incident DLO field EndDateTime maps to the Incident DMO Object EndDateTime field.
  • The Incident DLO field EntitlementId maps to the Incident DMO Object ServiceEntitlementId field.
  • The Incident DLO field Id maps to the Incident DMO Object Id field.
  • The Incident DLO field Impact maps to the Incident DMO Object IncidentImpact field.
  • The Incident DLO field IncidentNumber maps to the Incident DMO Object IncidentNumber field.
  • The Incident DLO field IsClosed maps to the Incident DMO Object IsClosed field.
  • The Incident DLO field IsMajorIncident maps to the Incident DMO Object IsMajorIncident field.
  • The Incident DLO field MajorIncidentStatusComments maps to the Incident DMO Object MajorIncidentStatusCommentsText field.
  • The Incident DLO field MajorIncidentStatus maps to the Incident DMO Object MajorIncidentStatus field.
  • The Incident DLO field MilestoneStatus maps to the Incident DMO Object MilestoneStatusText field.
  • The Incident DLO field OwnerId maps to the Incident DMO Object OwnerId field.
  • The Incident DLO field OwnerObject maps to the Incident DMO Object OwnerObject field.
  • The Incident DLO field ParentIncidentId maps to the Incident DMO Object ParentIncidentId field.
  • The Incident DLO field Priority maps to the Incident DMO Object IncidentPriority field.
  • The Incident DLO field PriorityOverrideReason maps to the Incident DMO Object PriorityOverrideReasonText field.
  • The Incident DLO field ReportedById maps to the Incident DMO Object ReportedById field.
  • The Incident DLO field ReportedMethodIdentifier maps to the Incident DMO Object ReportedMethodIdentifier field.
  • The Incident DLO field ReportedMethod maps to the Incident DMO Object IncidentReportedMethod field.
  • The Incident DLO field ResolutionDateTime maps to the Incident DMO Object ResolutionDateTime field.
  • The Incident DLO field ResolutionStatusCode maps to the Incident DMO Object IncidentResolutionStatus field.
  • The Incident DLO field ResolutionSummary maps to the Incident DMO Object ResolutionSummaryText field.
  • The Incident DLO field ResolvedById maps to the Incident DMO Object ResolvedById field.
  • The Incident DLO field SlaExitDate maps to the Incident DMO Object EntitlementProcessEndDateTime field.
  • The Incident DLO field SlaStartDate maps to the Incident DMO Object EntitlementProcessStartDateTime field.
  • The Incident DLO field StartDateTime maps to the Incident DMO Object StartDateTime field.
  • The Incident DLO field StatusCode maps to the Incident DMO Object IncidentStatusCategory field.
  • The Incident DLO field Status maps to the Incident DMO Object IncidentStatus field.
  • The Incident DLO field StopStartDate maps to the Incident DMO Object IncidentPausedDateTime field.
  • The Incident DLO field SubCategory maps to the Incident DMO Object IncidentSubCateogory field.
  • The Incident DLO field Subject maps to the Incident DMO Object SubjectText field.
  • The Incident DLO field Type maps to the Incident DMO Object IncidentType field.
  • The Incident DLO field Urgency maps to the Incident DMO Object IncidentUrgency field.
  • The Incident DLO field CreatedById maps to the Incident DMO Object CreatedById field.
  • The Incident DLO field CreatedDate maps to the Incident DMO Object CreatedDate field.
  • The Incident DLO field IsStopped maps to the Incident DMO Object IsStopped field.
  • The Incident DLO field LastModifiedById maps to the Incident DMO Object LastModifiedById field.
  • The Incident DLO field LastModifiedDate maps to the Incident DMO Object LastModifiedDate field.
  • The Incident DLO field SystemModstamp maps to the Incident DMO Object SystemModstamp field.