Incident DMO

Object API Name: ssot__Incident__dlm
Category: Unassigned
Availability: Available in 254 and later versions
Primary Key Field: Id

• ResolvedById has a FOREIGNKEY relationship with the User DMO Id field.
• OwnerId has a FOREIGNKEY relationship with the User DMO Id field.
• OwnerId has a FOREIGNKEY relationship with the User Group DMO Id field.
• OperatingHoursId has a FOREIGNKEY relationship with the Operating Hours DMO Id field.
• ParentIncidentId has a FOREIGNKEY relationship with the Incident DMO Id field.

• AssignedGroupId
• AssignedUserId
• cdp_sys_record_currency
• CreatedById
• CreatedDate
• DataSourceId
• DataSourceObjectId
• Description
• DetectedDateTime
• EndDateTime
• EntitlementProcessEndDateTime
• EntitlementProcessStartDateTime
• Id
• IncidentCategory
• IncidentCodeId
• IncidentImpact
• IncidentLocationId
• IncidentNumber
• IncidentPausedDateTime
• IncidentPriority
• IncidentReportedMethod
• IncidentResolutionStatus
• IncidentStatus
• IncidentStatusCategory
• IncidentSubCateogory
• IncidentType
• IncidentUrgency
• InternalOrganizationId
• IsAutomaticallyCreated
• IsClosed
• IsMajorIncident
• IsStopped
• KQ_Id
• KQ_OperatingHoursId
• KQ_OwnerId
• KQ_ParentIncidentId
• KQ_ResolvedById
• LastModifiedById
• LastModifiedDate
• MajorIncidentStatus
• MajorIncidentStatusCommentsText
• MilestoneStatusText
• OperatingHoursId
• OwnerId
• OwnerObject
• ParentIncidentId
• PriorityOverrideReasonText
• ReportedById
• ReportedMethodIdentifier
• ResolutionDateTime
• ResolutionSummaryText
• ResolvedById
• ServiceEntitlementId
• StartDateTime
• SubjectText
• SystemModstamp

• Field API Name: ssot__AssignedGroupId__c
• Data Type: TEXT
• Description: Reference to the primary group or queue to which the incident is assigned.

• Field API Name: ssot__AssignedUserId__c
• Data Type: TEXT
• Description: Reference to the primary user to whom the incident is assigned.

• Field API Name: ssot__cdp_sys_record_currency__c
• Data Type: TEXT
• Description: System-generated metadata field that stores a 3-letter ISO currency code.

• Field API Name: ssot__CreatedById__c
• Data Type: TEXT
• Description: The user who created the record.

• Field API Name: ssot__CreatedDate__c
• Data Type: DATETIME
• Description: The date and time when this record was created.

• Field API Name: ssot__DataSourceId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: ssot__DataSourceObjectId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: ssot__Description__c
• Data Type: TEXT
• Description: A description of the incident. This field can store up to 32 KB of data, but only the first 255 characters appear in reports.

• Field API Name: ssot__DetectedDateTime__c
• Data Type: DATETIME
• Description: The date and time (in UTC) when the incident was first detected.

• Field API Name: ssot__EndDateTime__c
• Data Type: DATETIME
• Description: The date and time (in UTC) when the incident ended.

• Field API Name: ssot__EntitlementProcessEndDateTime__c
• Data Type: DATETIME
• Description: The date and time when the entitlement process ends for an incident.

• Field API Name: ssot__EntitlementProcessStartDateTime__c
• Data Type: DATETIME
• Description: The date and time when the entitlement process starts for an incident.

• Field API Name: ssot__Id__c
• Data Type: TEXT
• Description: Required. A unique, system-generated identifier for this Incident record. Maximum size is 15 characters.

• Field API Name: ssot__IncidentCategory__c
• Data Type: TEXT
• Description: The type of incident.

• Field API Name: ssot__IncidentCodeId__c
• Data Type: TEXT
• Description: Reprensts the type code of the incident/accident for the purpose of selection of potential insurance coverage.

• Field API Name: ssot__IncidentImpact__c
• Data Type: TEXT
• Description: The incident’s impact. Possible values are: - High - Low - Medium The default value is High.

• Field API Name: ssot__IncidentLocationId__c
• Data Type: TEXT
• Description: The locatio at which incident has occured/happened.

• Field API Name: ssot__IncidentNumber__c
• Data Type: TEXT
• Description: The unique, system-generated number for the incident.

• Field API Name: ssot__IncidentPausedDateTime__c
• Data Type: DATETIME
• Description: Represents date and time when the incident was paused.

• Field API Name: ssot__IncidentPriority__c
• Data Type: TEXT
• Description: The impact and urgency of the incident. Possible values are: - Critical - High - Low - Moderate The default value is Critical.

• Field API Name: ssot__IncidentReportedMethod__c
• Data Type: TEXT
• Description: Indicates how the incident was reported to customer service.

• Field API Name: ssot__IncidentResolutionStatus__c
• Data Type: TEXT
• Description: The resolution status for an incident. For example, Duplicate, User Error, Known Error, No resolution provided, Resolved by reporter, Resolved post change, Change Request Created, Solution Provided, Workaround Provided, Other.

• Field API Name: ssot__IncidentStatus__c
• Data Type: TEXT
• Description: Any custom or granular stages a customer may want to track. Possible values are: - Completed - In Progress - New - Open - Problem Created - Resolved The default value is New. Maximum size is 15 characters.

• Field API Name: ssot__IncidentStatusCategory__c
• Data Type: TEXT
• Description: The incident’s status. Possible values are: - Completed - InProgress - New - Open - ProblemCreated - Resolved The default value is New.

• Field API Name: ssot__IncidentSubCateogory__c
• Data Type: TEXT
• Description: The type of incident. One level deeper than Category. Administrators set field values.

• Field API Name: ssot__IncidentType__c
• Data Type: TEXT
• Description: The type of incident, for example, question or problem. Administrators set field values. Maximum size is 15 characters.

• Field API Name: ssot__IncidentUrgency__c
• Data Type: TEXT
• Description: A measure of how long the resolution can be delayed until an incident, problem, or change has a significant business impact. Possible values are: - High - Low - Medium The default value is High.

• Field API Name: ssot__InternalOrganizationId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: ssot__IsAutomaticallyCreated__c
• Data Type: BOOLEAN
• Description: Specifies whether an incident is created automatically (true) or not (false).

• Field API Name: ssot__IsClosed__c
• Data Type: TEXT
• Description: Whether the incident is closed.

• Field API Name: ssot__IsMajorIncident__c
• Data Type: TEXT
• Description: Whether the incident is business-critical. If set totrue, the incident is widespread and business-critical. The default value isfalse.

• Field API Name: ssot__IsStopped__c
• Data Type: TEXT
• Description: Whether the incident is stopped.

• Field API Name: KQ_Id__c
• Data Type: TEXT
• Description: Key Qualifier system field for Id

• Field API Name: KQ_OperatingHoursId__c
• Data Type: TEXT
• Description: Key Qualifier system field for OperatingHoursId

• Field API Name: KQ_OwnerId__c
• Data Type: TEXT
• Description: Key Qualifier system field for OwnerId

• Field API Name: KQ_ParentIncidentId__c
• Data Type: TEXT
• Description: Key Qualifier system field for ParentIncidentId

• Field API Name: KQ_ResolvedById__c
• Data Type: TEXT
• Description: Key Qualifier system field for ResolvedById

• Field API Name: ssot__LastModifiedById__c
• Data Type: TEXT
• Description: The user who most recently changed the record.

• Field API Name: ssot__LastModifiedDate__c
• Data Type: DATETIME
• Description: The date and time when a user last modified this record.

• Field API Name: ssot__MajorIncidentStatus__c
• Data Type: TEXT
• Description: The status of the proposed major incident. For example, Proposed, Approved, Rejected, None(Default Normal Incident State).

• Field API Name: ssot__MajorIncidentStatusCommentsText__c
• Data Type: TEXT
• Description: The comments related to a major incident for a specific status.

• Field API Name: ssot__MilestoneStatusText__c
• Data Type: TEXT
• Description: The text content for the milestone status of the incident. Maximum size is 255 characters.

• Field API Name: ssot__OperatingHoursId__c
• Data Type: TEXT
• Description: Reference to the operating hours related to the problem.

• Field API Name: ssot__OwnerId__c
• Data Type: TEXT
• Description: A polymorphic relationship field that represents the user or group assigned to resolve the incident.

• Field API Name: ssot__OwnerObject__c
• Data Type: TEXT
• Description: Indicates the Owner object name. For example, User, UserGroup.

• Field API Name: ssot__ParentIncidentId__c
• Data Type: TEXT
• Description: The unique ID of an incident above one or more related incidents in an incident hierarchy.

• Field API Name: ssot__PriorityOverrideReasonText__c
• Data Type: TEXT
• Description: Alphanumeric string representing the priority override reason text.

• Field API Name: ssot__ReportedById__c
• Data Type: TEXT
• Description: Reference to the user who reported the incident.

• Field API Name: ssot__ReportedMethodIdentifier__c
• Data Type: TEXT
• Description: The unique identifier of the record that’s the source of the reported method for an incident.

• Field API Name: ssot__ResolutionDateTime__c
• Data Type: DATETIME
• Description: The date and time (in UTC) when the incident was resolved.

• Field API Name: ssot__ResolutionSummaryText__c
• Data Type: TEXT
• Description: A description of possible steps to resolve the incident. Maximum size is 255 characters.

• Field API Name: ssot__ResolvedById__c
• Data Type: TEXT
• Description: The unique ID of the user who resolved the incident.

• Field API Name: ssot__ServiceEntitlementId__c
• Data Type: TEXT
• Description: Reference to the service entitlement related to the incident.

• Field API Name: ssot__StartDateTime__c
• Data Type: DATETIME
• Description: The date and time (in UTC) when the incident began.

• Field API Name: ssot__SubjectText__c
• Data Type: TEXT
• Description: A brief description of the incident. Maximum size is 255 characters.

• Field API Name: ssot__SystemModstamp__c
• Data Type: DATETIME
• Description: The date and time when this record was last modified by a user or by an automated process.