Problem DLO Mappings

The Problem object is a Salesforce standard object that you can ingest and map to Data Model Objects (DMOs) for use in Data Cloud-powered features and agents.

Object Mapping Diagram for Problem

The Problem DLO is mapped to the Problem DMO.

Mapping diagram for Problem DLO to Problem DMO

  • The Problem DLO field AssignedGroupId maps to the Problem DMO Object AssignedGroupId field.
  • The Problem DLO field AssignedUserId maps to the Problem DMO Object AssignedUserId field.
  • The Problem DLO field BusinessHoursId maps to the Problem DMO Object OperatingHoursId field.
  • The Problem DLO field Category maps to the Problem DMO Object ProblemCategory field.
  • The Problem DLO field Comments maps to the Problem DMO Object CommentText field.
  • The Problem DLO field DataSourceObject maps to the Problem DMO Object DataSourceObjectId field.
  • The Problem DLO field DataSource maps to the Problem DMO Object DataSourceId field.
  • The Problem DLO field Description maps to the Problem DMO Object Description field.
  • The Problem DLO field EntitlementId maps to the Problem DMO Object ServiceEntitlementId field.
  • The Problem DLO field Id maps to the Problem DMO Object Id field.
  • The Problem DLO field Impact maps to the Problem DMO Object ProblemImpact field.
  • The Problem DLO field MilestoneStatus maps to the Problem DMO Object MilestoneStatusText field.
  • The Problem DLO field OwnerId maps to the Problem DMO Object OwnerId field.
  • The Problem DLO field Owner_Object maps to the Problem DMO Object OwnerObject field.
  • The Problem DLO field ParentProblemId maps to the Problem DMO Object ParentProblemId field.
  • The Problem DLO field PermanentSolution maps to the Problem DMO Object PermanentSolutionDescription field.
  • The Problem DLO field PriorityOverrideReason maps to the Problem DMO Object PriorityOverrideReasonText field.
  • The Problem DLO field Priority maps to the Problem DMO Object ProblemPriority field.
  • The Problem DLO field ProblemNumber maps to the Problem DMO Object ProblemNumber field.
  • The Problem DLO field ReportedById maps to the Problem DMO Object ReportedById field.
  • The Problem DLO field ResolutionDateTime maps to the Problem DMO Object ResolutionDateTime field.
  • The Problem DLO field ResolutionStatusCode maps to the Problem DMO Object ProblemResolutionStatus field.
  • The Problem DLO field ResolutionSummary maps to the Problem DMO Object ResolutionSummaryText field.
  • The Problem DLO field ResolvedById maps to the Problem DMO Object ResolvedById field.
  • The Problem DLO field RootCauseSummary maps to the Problem DMO Object RootCauseSummaryText field.
  • The Problem DLO field SlaExitDate maps to the Problem DMO Object EntitlementProcessEndDateTime field.
  • The Problem DLO field SlaStartDate maps to the Problem DMO Object EntitlementProcessStartDateTime field.
  • The Problem DLO field StatusCode maps to the Problem DMO Object ProblemStatusCategory field.
  • The Problem DLO field Status maps to the Problem DMO Object ProblemStatus field.
  • The Problem DLO field StopStartDate maps to the Problem DMO Object PauseStartDateTime field.
  • The Problem DLO field SubCategory maps to the Problem DMO Object ProblemSubCateogory field.
  • The Problem DLO field Subject maps to the Problem DMO Object SubjectDescription field.
  • The Problem DLO field Urgency maps to the Problem DMO Object ProblemUrgency field.
  • The Problem DLO field Workaround maps to the Problem DMO Object WorkaroundDescription field.
  • The Problem DLO field CreatedById maps to the Problem DMO Object CreatedById field.
  • The Problem DLO field CreatedDate maps to the Problem DMO Object CreatedDate field.
  • The Problem DLO field LastModifiedById maps to the Problem DMO Object LastModifiedById field.
  • The Problem DLO field LastModifiedDate maps to the Problem DMO Object LastModifiedDate field.