Problem DMO

Object API Name: std__ProblemDmo__dlm
Category: Unassigned
Availability: Available in 254 and later versions
Primary Key Field: Id

• ParentProblemId has a FOREIGNKEY relationship with the Problem DMO Id field.
• OwnerId has a FOREIGNKEY relationship with the User Group DMO Id field.
• OwnerId has a FOREIGNKEY relationship with the User DMO Id field.
• ResolvedById has a FOREIGNKEY relationship with the User DMO Id field.

• AssignedGroupId
• AssignedUserId
• cdp_sys_record_currency
• CommentText
• CreatedById
• CreatedDate
• DataSourceId
• DataSourceObjectId
• Description
• EntitlementProcessEndDateTime
• EntitlementProcessStartDateTime
• Id
• InternalOrganizationId
• IsClosed
• IsPaused
• LastModifiedById
• LastModifiedDate
• MilestoneStatusText
• OperatingHoursId
• OwnerId
• OwnerObject
• ParentProblemId
• PauseStartDateTime
• PermanentSolutionDescription
• PriorityOverrideReasonText
• ProblemCategory
• ProblemImpact
• ProblemNumber
• ProblemPriority
• ProblemResolutionStatus
• ProblemStatus
• ProblemStatusCategory
• ProblemSubCateogory
• ProblemUrgency
• ReportedById
• ResolutionDateTime
• ResolutionSummaryText
• ResolvedById
• RootCauseSummaryText
• ServiceEntitlementId
• SubjectDescription
• SystemModstamp
• WorkaroundDescription

• Field API Name: std__AssignedGroupId__c
• Data Type: TEXT
• Description: Reference to the primary group or queue to which the problem is assigned.

• Field API Name: std__AssignedUserId__c
• Data Type: TEXT
• Description: Reference to the primary user to whom the problem is assigned.

• Field API Name: std__cdp_sys_record_currency__c
• Data Type: TEXT
• Description: System-generated metadata field that stores a 3-letter ISO currency code.

• Field API Name: std__CommentText__c
• Data Type: TEXT
• Description: The comments added to a problem by users across various statuses.

• Field API Name: std__CreatedById__c
• Data Type: TEXT
• Description: The user who created the record.

• Field API Name: std__CreatedDate__c
• Data Type: DATETIME
• Description: The date and time when this record was created.

• Field API Name: std__DataSourceId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__DataSourceObjectId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__Description__c
• Data Type: TEXT
• Description: A description of the problem. This field can store up to 32 KB of data, but only the first 255 characters appear in reports.

• Field API Name: std__EntitlementProcessEndDateTime__c
• Data Type: DATETIME
• Description: The date and time when the entitlement process ends for a problem.

• Field API Name: std__EntitlementProcessStartDateTime__c
• Data Type: DATETIME
• Description: The date and time when the entitlement process starts for a problem.

• Field API Name: std__Id__c
• Data Type: TEXT
• Description: Required. A unique, system-generated identifier for this Problem record. Maximum size is 15 characters.

• Field API Name: std__InternalOrganizationId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__IsClosed__c
• Data Type: BOOLEAN
• Description: Specifies whether a problem is closed (true) or not (false).

• Field API Name: std__IsPaused__c
• Data Type: BOOLEAN
• Description: Specifies whether a problem is paused for further processing (true) or not (false).

• Field API Name: std__LastModifiedById__c
• Data Type: TEXT
• Description: The user who most recently changed the record.

• Field API Name: std__LastModifiedDate__c
• Data Type: DATETIME
• Description: The date and time when a user last modified this record.

• Field API Name: std__MilestoneStatusText__c
• Data Type: TEXT
• Description: The milestone status related to the entitlement process for a problem.

• Field API Name: std__OperatingHoursId__c
• Data Type: TEXT
• Description: Reference to the operating/business hours.

• Field API Name: std__OwnerId__c
• Data Type: TEXT
• Description: A polymorphic relationship field that represents the user or group assigned to resolve the problem.

• Field API Name: std__OwnerObject__c
• Data Type: TEXT
• Description: Indicates the Owner object name. For example, User, UserGroup.

• Field API Name: std__ParentProblemId__c
• Data Type: TEXT
• Description: The ID of a problem above one or more related problems in a problem hierarchy.

• Field API Name: std__PauseStartDateTime__c
• Data Type: DATETIME
• Description: Date and Time when the problem was paused.

• Field API Name: std__PermanentSolutionDescription__c
• Data Type: TEXT
• Description: The permanent solution to a problem.

• Field API Name: std__PriorityOverrideReasonText__c
• Data Type: TEXT
• Description: Alphanumeric string representing the priority override reason text.

• Field API Name: std__ProblemCategory__c
• Data Type: TEXT
• Description: The type of problem. Administrators set field values.

• Field API Name: std__ProblemImpact__c
• Data Type: TEXT
• Description: The problem's impact. Possible values are: - High - Low - Medium The default value is High.

• Field API Name: std__ProblemNumber__c
• Data Type: TEXT
• Description: The unique, system-generated problem number.

• Field API Name: std__ProblemPriority__c
• Data Type: TEXT
• Description: The impact and urgency of the problem. Possible values are: - Critical - High - Low - Moderate The default value is Critical.

• Field API Name: std__ProblemResolutionStatus__c
• Data Type: TEXT
• Description: The resolution status for an incident. For example, Duplicate, User Error, Known Error, No resolution provided, Resolved by reporter, Resolved post change, Change Request Created, Solution Provided, Workaround Provided, Other.

• Field API Name: std__ProblemStatus__c
• Data Type: TEXT
• Description: Any custom or granular stages customers wants to track. This will be a dependent picklist. Possible values are: - Closed - Fix in Progress - Known Error - New - Open - Pending Change - Resolved - Root Cause Analysis - Work In Progress The default value is New. Maximum size is 15 characters.

• Field API Name: std__ProblemStatusCategory__c
• Data Type: TEXT
• Description: The status of the problem. Possible values are: - Closed - FixInProgress - KnownError - New - Open - PendingChange - Resolved - RootCauseAnalysis - WorkInProgress The default value is New.

• Field API Name: std__ProblemSubCateogory__c
• Data Type: TEXT
• Description: Represents sub category of the problem such as Email server, file server, router, switch, harddisk, DHCP, DNS, VPN. One level deeper than Category. Administrators set field values.

• Field API Name: std__ProblemUrgency__c
• Data Type: TEXT
• Description: A measure of how long a resolution can be delayed until an incident, problem, or change has a significant business impact. Possible values are: - High - Low - Medium The default value is High.

• Field API Name: std__ReportedById__c
• Data Type: TEXT
• Description: Reference to the user who reported the problem.

• Field API Name: std__ResolutionDateTime__c
• Data Type: DATETIME
• Description: The date and time (in UTC) when the problem was resolved.

• Field API Name: std__ResolutionSummaryText__c
• Data Type: TEXT
• Description: A description of the steps needed to resolve the incident. Maximum size is 255 characters.

• Field API Name: std__ResolvedById__c
• Data Type: TEXT
• Description: The ID of the user who resolved the problem.

• Field API Name: std__RootCauseSummaryText__c
• Data Type: TEXT
• Description: A description of the problem resolution or root cause. This field can store up to 32 KB of data, but only the first 255 characters display in reports.

• Field API Name: std__ServiceEntitlementId__c
• Data Type: TEXT
• Description: Reference to the service entitlement related to the problem.

• Field API Name: std__SubjectDescription__c
• Data Type: TEXT
• Description: A brief description of the problem.

• Field API Name: std__SystemModstamp__c
• Data Type: DATETIME
• Description: The date and time when this record was last modified by a user or by an automated process.

• Field API Name: std__WorkaroundDescription__c
• Data Type: TEXT
• Description: The workaround to a problem.