ServiceRequest DLO Mappings

The ServiceRequest object is a Salesforce standard object that you can ingest and map to Data Model Objects (DMOs) for use in Data Cloud-powered features and agents.

Object Mapping Diagram for ServiceRequest

The ServiceRequest DLO is mapped to the ServiceRequest DMO.

Mapping diagram for ServiceRequest DLO to ServiceRequest DMO

  • The ServiceRequest DLO field AssignedGroupId maps to the ServiceRequest DMO Object AssignedGroupId field.
  • The ServiceRequest DLO field AssignedUserId maps to the ServiceRequest DMO Object AssignedUserId field.
  • The ServiceRequest DLO field ClosedDate maps to the ServiceRequest DMO Object ClosedDateTime field.
  • The ServiceRequest DLO field CreatedById maps to the ServiceRequest DMO Object CreatedById field.
  • The ServiceRequest DLO field CreatedDate maps to the ServiceRequest DMO Object CreatedDate field.
  • The ServiceRequest DLO field DataSourceObject maps to the ServiceRequest DMO Object DataSourceObjectId field.
  • The ServiceRequest DLO field DataSource maps to the ServiceRequest DMO Object DataSourceId field.
  • The ServiceRequest DLO field Description maps to the ServiceRequest DMO Object Description field.
  • The ServiceRequest DLO field Id maps to the ServiceRequest DMO Object Id field.
  • The ServiceRequest DLO field IsClosed maps to the ServiceRequest DMO Object IsClosed field.
  • The ServiceRequest DLO field IsPaused maps to the ServiceRequest DMO Object IsPaused field.
  • The ServiceRequest DLO field LastModifiedById maps to the ServiceRequest DMO Object LastModifiedById field.
  • The ServiceRequest DLO field LastModifiedDate maps to the ServiceRequest DMO Object LastModifiedDate field.
  • The ServiceRequest DLO field MilestoneStatus maps to the ServiceRequest DMO Object MilestoneStatus field.
  • The ServiceRequest DLO field Name maps to the ServiceRequest DMO Object NameInterfaceField field.
  • The ServiceRequest DLO field OwnerId maps to the ServiceRequest DMO Object OwnerId field.
  • The ServiceRequest DLO field ParentServiceRequestId maps to the ServiceRequest DMO Object ParentServiceRequestId field.
  • The ServiceRequest DLO field Priority maps to the ServiceRequest DMO Object PriorityTxt field.
  • The ServiceRequest DLO field ReportedById maps to the ServiceRequest DMO Object SubmitterId field.
  • The ServiceRequest DLO field ResolutionDate maps to the ServiceRequest DMO Object ResolutionDateTime field.
  • The ServiceRequest DLO field ResolutionSummary maps to the ServiceRequest DMO Object ResolutionSummaryTxt field.
  • The ServiceRequest DLO field ServiceRequestType maps to the ServiceRequest DMO Object ServiceRequestType field.
  • The ServiceRequest DLO field SlaEndDate maps to the ServiceRequest DMO Object SlaEndDateTime field.
  • The ServiceRequest DLO field SlaPauseDate maps to the ServiceRequest DMO Object SlaPauseDateTime field.
  • The ServiceRequest DLO field SlaStartDate maps to the ServiceRequest DMO Object SlaStartDateTime field.
  • The ServiceRequest DLO field StatusCode maps to the ServiceRequest DMO Object StatusCode field.
  • The ServiceRequest DLO field Status maps to the ServiceRequest DMO Object Status field.
  • The ServiceRequest DLO field Subject maps to the ServiceRequest DMO Object SubjectTxt field.
  • The ServiceRequest DLO field SystemModstamp maps to the ServiceRequest DMO Object SystemModDateTime field.
  • The ServiceRequest DLO field ReportedByObject maps to the ServiceRequest DMO Object SubmitterObject field.
  • The ServiceRequest DLO field OwnerObject maps to the ServiceRequest DMO Object OwnerObject field.