Complaint DMO

Object API Name: std__ComplaintDmo__dlm
Category: Unassigned
Availability: Available in 254 and later versions
Primary Key Field: Id

• EscalatedFromCaseId has a FOREIGNKEY relationship with the Case DMO Id field.
• BankEmployeeId has a FOREIGNKEY relationship with the Banker DMO Id field.
• BankBranchId has a FOREIGNKEY relationship with the Branch Unit DMO Id field.
• PartyId has a FOREIGNKEY relationship with the Party DMO Id field.
• AccountId has a FOREIGNKEY relationship with the Account DMO Id field.
• OwnerId has a FOREIGNKEY relationship with the User Group DMO Id field.
• OwnerId has a FOREIGNKEY relationship with the User DMO Id field.

• AccountId
• BankBranchId
• BankEmployeeId
• BusinessAddress
• BusinessName
• cdp_sys_record_currency
• Comments
• CompensationAmount
• ComplaintCauseType
• ComplaintEscalationCause
• ComplaintPriority
• ComplaintProductType
• ComplaintReporterCategory
• ComplaintsKeywordText
• ComplaintSourceType
• ComplaintStatus
• ComplaintSubType
• ComplaintSummaryText
• ComplaintType
• CompliantCauseSubtype
• CreatedDateTime
• DataSourceId
• DataSourceObjectId
• Description
• Email
• EscalatedFromCaseId
• FirstName
• Id
• IncidentDate
• InternalOrganizationId
• IsComplainantAuthorized
• IsReporterConfidential
• LastName
• MobileNumber
• NameInterfaceField
• OwnerId
• OwnerObject
• PartyId
• ReceivedDate
• ReporterAddress
• ReporterOrganizationName
• ResolutionSummary
• ShouldEscalateComplaint
• ShouldInclInRegulatoryRpt
• Subject

• Field API Name: std__AccountId__c
• Data Type: TEXT
• Description: Reference to the related account.

• Field API Name: std__BankBranchId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__BankEmployeeId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__BusinessAddress__c
• Data Type: TEXT
• Description: Address of the business that the complaint was filed against.

• Field API Name: std__BusinessName__c
• Data Type: TEXT
• Description: Name of the business that the complaint was filed against.

• Field API Name: std__cdp_sys_record_currency__c
• Data Type: TEXT
• Description: System-generated metadata field that stores a 3-letter ISO currency code.

• Field API Name: std__Comments__c
• Data Type: TEXT
• Description: Additional details about the complainant.

• Field API Name: std__CompensationAmount__c
• Data Type: DOUBLE
• Description: The compensation amount paid to the customer.

• Field API Name: std__ComplaintCauseType__c
• Data Type: TEXT
• Description: The type of the cause. For example, ProductCommunication, Operational, CustomerService, Technology.

• Field API Name: std__ComplaintEscalationCause__c
• Data Type: TEXT
• Description: The reasons that can escalate the complaint such as violation of any complaince or regulatory laws, or the complaint is received from a regulatory agency or media involved. For example, AllegedUDAAPViolation, AllegedDiscrimination.

• Field API Name: std__ComplaintPriority__c
• Data Type: TEXT
• Description: The Priority of the Complaint. For example, Critical, High, Medium, Low.

• Field API Name: std__ComplaintProductType__c
• Data Type: TEXT
• Description: The product type for which the complaint is created. For example, ATMCard, BankCheckingOrSavingAccount, CreditOrPrepaidCards, Insurance.

• Field API Name: std__ComplaintReporterCategory__c
• Data Type: TEXT
• Description: Role of complaintant in the organization. For example, Social Worker, School Personnel, Healthcare worker, Mental Health Professionals.

• Field API Name: std__ComplaintsKeywordText__c
• Data Type: TEXT
• Description: Alphanumeric string representing the complaints keyword text.

• Field API Name: std__ComplaintSourceType__c
• Data Type: TEXT
• Description: The source of the complaint. For example, ContactCentre, RegulatoryAgency, ConsumerProtectionAgency, SocialMedia, Branch, MobileApp, Web Chat.

• Field API Name: std__ComplaintStatus__c
• Data Type: TEXT
• Description: The status of the complaint. For example, Submitted, In Review, Draft.

• Field API Name: std__ComplaintSubType__c
• Data Type: TEXT
• Description: The Subtype of the complaint. For example, Fire Safety, Unsuitable Advice, Unclear Guidance, Unclear Arrangement, Dispute Over Charges.

• Field API Name: std__ComplaintSummaryText__c
• Data Type: TEXT
• Description: Details of the complaint.

• Field API Name: std__ComplaintType__c
• Data Type: TEXT
• Description: The Type of Complaint. For example, Safety, Advising, Selling and Arranging, Information/Product Performance, Admin/Customer Service.

• Field API Name: std__CompliantCauseSubtype__c
• Data Type: TEXT
• Description: The subtype of the cause. Ex- MisleadingAdOrDoc, HiddenCharge, PaymentDelay, ServiceHours, StaffBehaviour, LongWaitTime, DataSecurityBreach, AppWebBug, UserTraining.

• Field API Name: std__CreatedDateTime__c
• Data Type: DATETIME
• Description: The date and time when this record was created.

• Field API Name: std__DataSourceId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__DataSourceObjectId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__Description__c
• Data Type: TEXT
• Description: Description of the Complaint.

• Field API Name: std__Email__c
• Data Type: TEXT
• Description: Email of the complainant.

• Field API Name: std__EscalatedFromCaseId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__FirstName__c
• Data Type: TEXT
• Description: First name of the complainant.

• Field API Name: std__Id__c
• Data Type: TEXT
• Description: Required. A unique, system-generated identifier for this Complaint record. Maximum size is 15 characters.

• Field API Name: std__IncidentDate__c
• Data Type: DATEONLY
• Description: Date of the incident.

• Field API Name: std__InternalOrganizationId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__IsComplainantAuthorized__c
• Data Type: TEXT
• Description: Whether a customer is authorized to file a complaint or not.

• Field API Name: std__IsReporterConfidential__c
• Data Type: TEXT
• Description: Complainant consent to share personal data for further contact.

• Field API Name: std__LastName__c
• Data Type: TEXT
• Description: Last name of the complainant.

• Field API Name: std__MobileNumber__c
• Data Type: TEXT
• Description: Mobile number of the complainant.

• Field API Name: std__NameInterfaceField__c
• Data Type: TEXT
• Description: Name of this record.

• Field API Name: std__OwnerId__c
• Data Type: TEXT
• Description: The Complaint's owner.

• Field API Name: std__OwnerObject__c
• Data Type: TEXT
• Description: Indicates the Owner object name. For example, User, UserGroup.

• Field API Name: std__PartyId__c
• Data Type: TEXT
• Description: Reference to the related party.

• Field API Name: std__ReceivedDate__c
• Data Type: DATEONLY
• Description: The date on which the complaint was received by a customer.

• Field API Name: std__ReporterAddress__c
• Data Type: TEXT
• Description: Address of the complainant in case needed for further communication.

• Field API Name: std__ReporterOrganizationName__c
• Data Type: TEXT
• Description: Organization that the complainant is affiliated to.

• Field API Name: std__ResolutionSummary__c
• Data Type: TEXT
• Description: Alphanumeric string representing the resolution summary.

• Field API Name: std__ShouldEscalateComplaint__c
• Data Type: BOOLEAN
• Description: Indicates whether this record should escalate complaint (true) or not (false).

• Field API Name: std__ShouldInclInRegulatoryRpt__c
• Data Type: TEXT
• Description: Whether the complaint details must beincluded in a regulatory report or not.

• Field API Name: std__Subject__c
• Data Type: TEXT
• Description: Subject of the complaint.