Knowledge Article Engagement DMO

Object API Name: std__KnowledgeArticleEngagementDmo__dlm
Category: Unassigned
Availability: Available in 254 and later versions
Primary Key Field: Id

• AccountContactId has a FOREIGNKEY relationship with the Account Contact DMO Id field.
• EngagementChannelId has a FOREIGNKEY relationship with the Engagement Channel DMO Id field.
• LeadlId has a FOREIGNKEY relationship with the Lead DMO Id field.
• SourceReferenceId has a FOREIGNKEY relationship with the Case DMO Id field.
• PersonalizationContentId has a FOREIGNKEY relationship with the Personalization Log DMO Id field.
• UserId has a FOREIGNKEY relationship with the User DMO Id field.
• IndividualId has a FOREIGNKEY relationship with the Individual DMO Id field.
• KnowledgeArticleVersionId has a FOREIGNKEY relationship with the Knowledge Article Version DMO Id field.

• AccountContactId
• ArticleViewContextDescription
• BrowserModel
• BrowserName
• cdp_sys_record_currency
• ContactPointId
• CreatedDate
• DataSourceId
• DataSourceObjectId
• DeviceCountry
• DeviceIpaddress
• DeviceLatitude
• DeviceLocaleId
• DeviceLongitude
• DeviceModelName
• DevicePostalCode
• DeviceType
• EngagementActionReasonText
• EngagementChannelAction
• EngagementChannelId
• EngagementChannelType
• EngagementDateTm
• EngagementEventDirection
• ExternalRecordId
• ExternalSourceId
• FlowElementRunId
• GeographicRegion
• Id
• IndividualId
• InternalOrganizationId
• Ipaddress
• IsTestSend
• KnowledgeArticleUserType
• KnowledgeArticleVersionId
• LeadlId
• LinkName
• LinkUrl
• NameInterfaceField
• OsmodelName
• Osname
• OsversionNumber
• PerslServiceProviderName
• PersonalizationContentId
• PersonalizationId
• PersonalizationRequestId
• RecipientIpaddress
• RecipientMessageId
• Referrer
• ResolvedUrl
• SourceReferenceId
• SourceReferenceObject
• UsedForGrounding
• UserAgentText
• UserId
• WebCookieId
• WebSession
• Websiteid

• Field API Name: std__AccountContactId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__ArticleViewContextDescription__c
• Data Type: TEXT
• Description: The context in which the article was viewed.

• Field API Name: std__BrowserModel__c
• Data Type: TEXT
• Description: Model or version of the browser used during the engagement.

• Field API Name: std__BrowserName__c
• Data Type: TEXT
• Description: Name of the browser used during the engagement.

• Field API Name: std__cdp_sys_record_currency__c
• Data Type: TEXT
• Description: System-generated metadata field that stores a 3-letter ISO currency code.

• Field API Name: std__ContactPointId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__CreatedDate__c
• Data Type: DATETIME
• Description: The date and time when this record was created.

• Field API Name: std__DataSourceId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__DataSourceObjectId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__DeviceCountry__c
• Data Type: TEXT
• Description: Alphanumeric string representing the device country.

• Field API Name: std__DeviceIpaddress__c
• Data Type: TEXT
• Description: IP address of the device used during the engagement.

• Field API Name: std__DeviceLatitude__c
• Data Type: DOUBLE
• Description: Numeric value representing the device latitude. Do not include currency symbols or commas.

• Field API Name: std__DeviceLocaleId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__DeviceLongitude__c
• Data Type: DOUBLE
• Description: Numeric value representing the device longitude. Do not include currency symbols or commas.

• Field API Name: std__DeviceModelName__c
• Data Type: TEXT
• Description: Model name of the device used during the engagement.

• Field API Name: std__DevicePostalCode__c
• Data Type: TEXT
• Description: Alphanumeric string representing the device postal code.

• Field API Name: std__DeviceType__c
• Data Type: TEXT
• Description: Type of device used during the engagement, such as mobile, tablet, or desktop.

• Field API Name: std__EngagementActionReasonText__c
• Data Type: TEXT
• Description: Text describing the reason for the engagement action taken.

• Field API Name: std__EngagementChannelAction__c
• Data Type: TEXT
• Description: Action taken within the engagement channel, such as open, click, or unsubscribe.

• Field API Name: std__EngagementChannelId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__EngagementChannelType__c
• Data Type: TEXT
• Description: Type of channel through which the engagement occurred, such as email, SMS, or push notification.

• Field API Name: std__EngagementDateTm__c
• Data Type: DATETIME
• Description: The date and time of the engagement date tm.

• Field API Name: std__EngagementEventDirection__c
• Data Type: TEXT
• Description: Alphanumeric string representing the engagement event direction.

• Field API Name: std__ExternalRecordId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__ExternalSourceId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__FlowElementRunId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__GeographicRegion__c
• Data Type: TEXT
• Description: Geographic region associated with the record or engagement.

• Field API Name: std__Id__c
• Data Type: TEXT
• Description: Required. A unique, system-generated identifier for this KnowledgeArticleEngagement record. Maximum size is 15 characters.

• Field API Name: std__IndividualId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__InternalOrganizationId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__Ipaddress__c
• Data Type: TEXT
• Description: IP address associated with the record or engagement.

• Field API Name: std__IsTestSend__c
• Data Type: TEXT
• Description: Alphanumeric string representing the is test send.

• Field API Name: std__KnowledgeArticleUserType__c
• Data Type: TEXT
• Description: Example values are : A - API User, I - Internal User, C - Experience Cloud Customer User, P - Experience Cloud Customer User.

• Field API Name: std__KnowledgeArticleVersionId__c
• Data Type: TEXT
• Description: Reference to the associated knowledge article version.

• Field API Name: std__LeadlId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__LinkName__c
• Data Type: TEXT
• Description: Name or label of the link associated with the engagement.

• Field API Name: std__LinkUrl__c
• Data Type: TEXT
• Description: The URL for link url.

• Field API Name: std__NameInterfaceField__c
• Data Type: TEXT
• Description: Name of this record.

• Field API Name: std__OsmodelName__c
• Data Type: TEXT
• Description: Model name of the operating system on the device used during the engagement.

• Field API Name: std__Osname__c
• Data Type: TEXT
• Description: Name of the operating system on the device used during the engagement.

• Field API Name: std__OsversionNumber__c
• Data Type: TEXT
• Description: Version number of the operating system on the device used during the engagement.

• Field API Name: std__PerslServiceProviderName__c
• Data Type: TEXT
• Description: Name of the personalization service provider associated with the engagement.

• Field API Name: std__PersonalizationContentId__c
• Data Type: TEXT
• Description: Identification token for a unique piece of digital content.

• Field API Name: std__PersonalizationId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__PersonalizationRequestId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__RecipientIpaddress__c
• Data Type: TEXT
• Description: IP address of the recipient involved in the engagement.

• Field API Name: std__RecipientMessageId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__Referrer__c
• Data Type: TEXT
• Description: Alphanumeric string representing the referrer.

• Field API Name: std__ResolvedUrl__c
• Data Type: TEXT
• Description: The URL for resolved url.

• Field API Name: std__SourceReferenceId__c
• Data Type: TEXT
• Description: The unique ID of the non-knowledge record (, case record, chat record.) where the article was shown.

• Field API Name: std__SourceReferenceObject__c
• Data Type: TEXT
• Description: The name of the source reference object. For example, Case.

• Field API Name: std__UsedForGrounding__c
• Data Type: TEXT
• Description: True if the GPT service produced a reply to an agent that's based on a Knowledge Article, and the agent used that reply. False if the service did not produce a reply, or the reply wasn't used by the agent.

• Field API Name: std__UserAgentText__c
• Data Type: TEXT
• Description: Full user agent string identifying the browser, operating system, and device used during the engagement.

• Field API Name: std__UserId__c
• Data Type: TEXT
• Description: Reference to the associated User.

• Field API Name: std__WebCookieId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__WebSession__c
• Data Type: TEXT
• Description: Identifier for the web session associated with the engagement.

• Field API Name: std__Websiteid__c
• Data Type: TEXT
• Description: Reference to the related site that's hosted on the internet.