Voice Call DMO

Object API Name: std__VoiceCallDmo__dlm
Category: Unassigned
Availability: Available in 254 and later versions
Primary Key Field: Id

• RelatedToId has a FOREIGNKEY relationship with the Account Contact DMO Id field.
• RelatedToId has a FOREIGNKEY relationship with the Case DMO Id field.
• ConversationId has a FOREIGNKEY relationship with the Conversation DMO Id field.
• MarketSegmentId has a FOREIGNKEY relationship with the Market Segment DMO Id field.
• RelatedToId has a FOREIGNKEY relationship with the Lead DMO Id field.
• MarketJourneyActivityId has a FOREIGNKEY relationship with the Market Journey Activity DMO Id field.
• RelatedToId has a FOREIGNKEY relationship with the Opportunity DMO Id field.
• FlowElementId has a FOREIGNKEY relationship with the Flow Element DMO Id field.
• RelatedToId has a FOREIGNKEY relationship with the Account DMO Id field.

• CallAcceptedDateTime
• CallConnectDateTime
• CallDurationSecondsCount
• CallEndDateTime
• CallOriginType
• CallQueuedDateTime
• CallResolution
• CallStartDateTime
• CampaignId
• cdp_sys_record_currency
• ChannelEngagementId
• ChannelEngagementNumber
• CoachingDrtnSecondsCount
• ContactCenterId
• ConversationId
• CountryRegion
• CustomerHoldDrtnSecondsCount
• DataSource
• DataSourceApplicationName
• DataSourceId
• DataSourceObject
• DataSourceObjectId
• Description
• DisconnectReason
• EngagementChannelType
• FlowElementId
• FromPhoneNumber
• Id
• InternalOrganizationId
• IsRecorded
• LongestHoldDrtnSecondsCount
• MarketAudienceId
• MarketJourneyActivity
• MarketJourneyActivityId
• MarketSegmentId
• MessagePurpose
• NameInterfaceField
• NextVoiceCallId
• NumberOfHoldsQuantity
• OwnerId
• PreviousVoiceCallId
• QueueName
• RelatedToId
• RelatedToObject
• SoftwareApplication
• Subject
• ToPhoneNumber
• VendorCallKeyText
• VendorParentCallKeyText
• VoiceCallCostAmount
• VoiceCallDisposition
• VoiceCallType
• VoiceCallVendorType
• VoiceMessageText
• WebSession

• Field API Name: std__CallAcceptedDateTime__c
• Data Type: DATETIME
• Description: For Sales Dialer, this field represents the date and time (in UTC) when the call was connected.

• Field API Name: std__CallConnectDateTime__c
• Data Type: DATETIME
• Description: For Sales Dialer, this field represents the date and time (in UTC) when the call was connected.

• Field API Name: std__CallDurationSecondsCount__c
• Data Type: DOUBLE
• Description: The total duration (in seconds) of the call.

• Field API Name: std__CallEndDateTime__c
• Data Type: DATETIME
• Description: The date and time (in UTC) when the call ended.

• Field API Name: std__CallOriginType__c
• Data Type: TEXT
• Description: Information about how this call originated. Possible values are: - Preview—Preview dialer - Progressive—Progressive dialer. - Voicemail—Voicemail call. Maximum size is 15 characters.

• Field API Name: std__CallQueuedDateTime__c
• Data Type: DATETIME
• Description: If Service Cloud Voice is enabled, this field represents the date and time (in UTC) when the call was added to a queue to be routed to an agent. Available in API version 48.0 and later.

• Field API Name: std__CallResolution__c
• Data Type: TEXT
• Description: The resolution outcome of the call. The default value isResolved, meaning the call was resolved. Available in API version 48.0 and later.

• Field API Name: std__CallStartDateTime__c
• Data Type: DATETIME
• Description: The date and time (UTC) when the call started.

• Field API Name: std__CampaignId__c
• Data Type: TEXT
• Description: The unique identifier for the related Campaign record.

• Field API Name: std__cdp_sys_record_currency__c
• Data Type: TEXT
• Description: System-generated metadata field that stores a 3-letter ISO currency code.

• Field API Name: std__ChannelEngagementId__c
• Data Type: TEXT
• Description: The channel engagement associated with the voice call.

• Field API Name: std__ChannelEngagementNumber__c
• Data Type: TEXT
• Description: Unique identifier for the channel engagement record.

• Field API Name: std__CoachingDrtnSecondsCount__c
• Data Type: DOUBLE
• Description: For Sales Dialer, this field represents the total duration (in seconds) of the coaching session.

• Field API Name: std__ContactCenterId__c
• Data Type: TEXT
• Description: Represents an instace of a system that supports telephony and/or messaging within an organization. Also known as a Call Center.

• Field API Name: std__ConversationId__c
• Data Type: TEXT
• Description: If Service Cloud Voice is enabled, this field represents the unique ID of the conversation. This field is only available if call monitoring is enabled. Available in API version 48.0 and later.

• Field API Name: std__CountryRegion__c
• Data Type: TEXT
• Description: Country or region associated with the record or engagement.

• Field API Name: std__CustomerHoldDrtnSecondsCount__c
• Data Type: DOUBLE
• Description: The total duration (in seconds) of all the holds that occurred during the voice call.

• Field API Name: std__DataSource__c
• Data Type: TEXT
• Description: Alphanumeric string representing the data source.

• Field API Name: std__DataSourceApplicationName__c
• Data Type: TEXT
• Description: The name of an application on the data source which created the record. In Data Cloud entities that store records originating in multiple applications, this can be used to filter them. Possible values are: - Sales - Service Maximum size is 255 characters.

• Field API Name: std__DataSourceId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__DataSourceObject__c
• Data Type: TEXT
• Description: Alphanumeric string representing the data source object.

• Field API Name: std__DataSourceObjectId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__Description__c
• Data Type: TEXT
• Description: If Service Cloud Voice is enabled, this field represents a text field where the agent can enter a summary of the call. Available in API version 48.0 and later.

• Field API Name: std__DisconnectReason__c
• Data Type: TEXT
• Description: If Service Cloud Voice is enabled, this field represents the reason why the voice call was disconnected. The reason is provided by the partner telephony. For Amazon Connect instances, this value is automatically populated through the contact record if you have Contact Center version 13.0 or later. See DisconnectReason in theAmazon Connect contact records data model pagefor a list of possible reasons why a voice call may be disconnected. For all other partner telephony models, configure this feature through thedisconnectReasonparameter in the Update a Voice Call Record Telephony Integration API. Available in API version 59.0 and later.

• Field API Name: std__EngagementChannelType__c
• Data Type: TEXT
• Description: Type of channel through which the engagement occurred, such as email, SMS, or push notification.

• Field API Name: std__FlowElementId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__FromPhoneNumber__c
• Data Type: TEXT
• Description: The number of the user who initiated the call.

• Field API Name: std__Id__c
• Data Type: TEXT
• Description: Required. A unique, system-generated identifier for this VoiceCall record. Maximum size is 36 characters.

• Field API Name: std__InternalOrganizationId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__IsRecorded__c
• Data Type: BOOLEAN
• Description: Whether a Voice Call Recording record was created (true) or not (false) for this voice call. The default value isfalse. Available in API version 44.0 and later.

• Field API Name: std__LongestHoldDrtnSecondsCount__c
• Data Type: DOUBLE
• Description: The longest hold duration (in seconds) that occurred during the call.

• Field API Name: std__MarketAudienceId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__MarketJourneyActivity__c
• Data Type: TEXT
• Description: Marketing journey activity associated with the engagement or record.

• Field API Name: std__MarketJourneyActivityId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__MarketSegmentId__c
• Data Type: TEXT
• Description: A unique, system-generated identifier for this record.

• Field API Name: std__MessagePurpose__c
• Data Type: TEXT
• Description: Alphanumeric string representing the message purpose.

• Field API Name: std__NameInterfaceField__c
• Data Type: TEXT
• Description: Name of this record.

• Field API Name: std__NextVoiceCallId__c
• Data Type: TEXT
• Description: The unique ID of the next call if the call was transferred to another agent. If a transfer or callback didn't occur, this value is null.

• Field API Name: std__NumberOfHoldsQuantity__c
• Data Type: DOUBLE
• Description: The number of times the customer was put on hold.

• Field API Name: std__OwnerId__c
• Data Type: TEXT
• Description: The unique ID of the user who owns the voice call record.

• Field API Name: std__PreviousVoiceCallId__c
• Data Type: TEXT
• Description: The unique ID of the previous call if the call was transferred from another agent. If a transfer or callback didn't occur, this value is null.

• Field API Name: std__QueueName__c
• Data Type: TEXT
• Description: If Service Cloud Voice is enabled, this field represents the name of the agent queue. Available in API version 49.0 and later.

• Field API Name: std__RelatedToId__c
• Data Type: TEXT
• Description: The unique ID of the related record. Associates the VoiceCall record to a standard or custom object record. For example, Account, Case, Contact, Lead, and Opportunity. This is a polymorphic relationship field. Maximum size is 15 characters.

• Field API Name: std__RelatedToObject__c
• Data Type: TEXT
• Description: Name of the related object of Voice Call.

• Field API Name: std__SoftwareApplication__c
• Data Type: TEXT
• Description: Name or identifier of the software application associated with the record.

• Field API Name: std__Subject__c
• Data Type: TEXT
• Description: The name of the voice call record. For example, VC-00000001.

• Field API Name: std__ToPhoneNumber__c
• Data Type: TEXT
• Description: The recipient of the call. For inbound, transfer, and callback calls, this value is the agent's number. For outbound calls, this value is the customer's number.

• Field API Name: std__VendorCallKeyText__c
• Data Type: TEXT
• Description: Alphanumeric string representing the vendor call key text.

• Field API Name: std__VendorParentCallKeyText__c
• Data Type: TEXT
• Description: Alphanumeric string representing the vendor parent call key text.

• Field API Name: std__VoiceCallCostAmount__c
• Data Type: DOUBLE
• Description: The cost of the phone call.

• Field API Name: std__VoiceCallDisposition__c
• Data Type: TEXT
• Description: The status of a voice call. Values are: New, In-Progress and Completed.

• Field API Name: std__VoiceCallType__c
• Data Type: TEXT
• Description: The type of call. For Sales Dialer, possible values are: - Bridge - Coach - Inbound - Internal - Outbound For Service Cloud Voice, possible values are: - Callback - Consult - Inbound - InternalCall - Outbound - Transfer Maximum size is 15 characters.

• Field API Name: std__VoiceCallVendorType__c
• Data Type: TEXT
• Description: The type of dialer vendor. For Service Cloud Voice, this field is always set to ContactCenter. Maximum size is 15 characters.

• Field API Name: std__VoiceMessageText__c
• Data Type: TEXT
• Description: Text representation of the phone message.

• Field API Name: std__WebSession__c
• Data Type: TEXT
• Description: this attribute added so that the production field 'Web Session'/'WebSession' can be updated with the label 'Do Not Use.