UserServicePresence DLO Mappings

The UserServicePresence object is a Salesforce standard object that you can ingest and map to Data Model Objects (DMOs) for use in Data Cloud-powered features and agents.

Object Mapping Diagram for UserServicePresence

The UserServicePresence DLO is mapped to the AgentServicePresence DMO.

Mapping diagram for UserServicePresence DLO to AgentServicePresence DMO

  • The UserServicePresence DLO field AverageCapacity maps to the AgentServicePresence DMO Object AverageCapacity field.
  • The UserServicePresence DLO field DataSourceObject maps to the AgentServicePresence DMO Object DataSourceObjectId field.
  • The UserServicePresence DLO field AtCapacityDuration maps to the AgentServicePresence DMO Object AtCapacityDuration field.
  • The UserServicePresence DLO field StatusEndDate maps to the AgentServicePresence DMO Object StatusEndDate field.
  • The UserServicePresence DLO field ServicePresenceStatusId maps to the AgentServicePresence DMO Object ServicePresenceStatusId field.
  • The UserServicePresence DLO field IsCurrentState maps to the AgentServicePresence DMO Object IsCurrentState field.
  • The UserServicePresence DLO field IdleDuration maps to the AgentServicePresence DMO Object IdleDuration field.
  • The UserServicePresence DLO field StatusStartDate maps to the AgentServicePresence DMO Object StatusStartDate field.
  • The UserServicePresence DLO field UserId maps to the AgentServicePresence DMO Object UserId field.
  • The UserServicePresence DLO field DataSource maps to the AgentServicePresence DMO Object DataSourceId field.
  • The UserServicePresence DLO field Name maps to the AgentServicePresence DMO Object NameInterfaceField field.
  • The UserServicePresence DLO field StatusDuration maps to the AgentServicePresence DMO Object StatusDurationSeconds field.
  • The UserServicePresence DLO field Id maps to the AgentServicePresence DMO Object Id field.
  • The UserServicePresence DLO field IsAway maps to the AgentServicePresence DMO Object IsAway field.
  • The UserServicePresence DLO field ConfiguredCapacity maps to the AgentServicePresence DMO Object ConfiguredCapacity field.