VoiceCall DLO Mappings

The VoiceCall object is a Salesforce standard object that you can ingest and map to Data Model Objects (DMOs) for use in Data Cloud-powered features and agents.

Object Mapping Diagram for VoiceCall

The VoiceCall DLO is mapped to the Activity DMO.

Mapping diagram for VoiceCall DLO to Activity DMO

  • The VoiceCall DLO field Id maps to the Activity DMO Object Id field.
  • The VoiceCall DLO field DataSourceObject maps to the Activity DMO Object DataSourceObjectId field.
  • The VoiceCall DLO field ActivityType maps to the Activity DMO Object ActivityType field.
  • The VoiceCall DLO field CallStartDateTime maps to the Activity DMO Object ActivityDateTime field.
  • The VoiceCall DLO field DataSource maps to the Activity DMO Object DataSourceId field.
  • The VoiceCall DLO field CreatedDate maps to the Activity DMO Object CreatedDate field.
  • The VoiceCall DLO field CreatedById maps to the Activity DMO Object CreatedById field.
  • The VoiceCall DLO field Name maps to the Activity DMO Object SubjectText field.

The VoiceCall DLO is mapped to the VoiceCall DMO.

Mapping diagram for VoiceCall DLO to VoiceCall DMO

  • The VoiceCall DLO field CallAcceptedDateTime maps to the VoiceCall DMO Object CallAcceptedDateTime field.
  • The VoiceCall DLO field CallCenterId maps to the VoiceCall DMO Object ContactCenterId field.
  • The VoiceCall DLO field CallConnectDateTime maps to the VoiceCall DMO Object CallConnectDateTime field.
  • The VoiceCall DLO field CallDurationInSeconds maps to the VoiceCall DMO Object CallDurationSecondsCount field.
  • The VoiceCall DLO field CallEndDateTime maps to the VoiceCall DMO Object CallEndDateTime field.
  • The VoiceCall DLO field CallOrigin maps to the VoiceCall DMO Object CallOriginType field.
  • The VoiceCall DLO field CallQueuedDateTime maps to the VoiceCall DMO Object CallQueuedDateTime field.
  • The VoiceCall DLO field CallResolution maps to the VoiceCall DMO Object CallResolution field.
  • The VoiceCall DLO field CallStartDateTime maps to the VoiceCall DMO Object CallStartDateTime field.
  • The VoiceCall DLO field CallType maps to the VoiceCall DMO Object VoiceCallType field.
  • The VoiceCall DLO field ConversationId maps to the VoiceCall DMO Object ConversationId field.
  • The VoiceCall DLO field CustomerHoldDuration maps to the VoiceCall DMO Object CustomerHoldDrtnSecondsCount field.
  • The VoiceCall DLO field DataSourceObject maps to the VoiceCall DMO Object DataSourceObjectId field.
  • The VoiceCall DLO field DataSource maps to the VoiceCall DMO Object DataSourceId field.
  • The VoiceCall DLO field Description maps to the VoiceCall DMO Object Description field.
  • The VoiceCall DLO field DisconnectReason maps to the VoiceCall DMO Object DisconnectReason field.
  • The VoiceCall DLO field FromPhoneNumber maps to the VoiceCall DMO Object FromPhoneNumber field.
  • The VoiceCall DLO field Id maps to the VoiceCall DMO Object Id field.
  • The VoiceCall DLO field LongestHoldDuration maps to the VoiceCall DMO Object LongestHoldDrtnSecondsCount field.
  • The VoiceCall DLO field Name maps to the VoiceCall DMO Object NameInterfaceField field.
  • The VoiceCall DLO field Name maps to the VoiceCall DMO Object Subject field.
  • The VoiceCall DLO field NextCallId maps to the VoiceCall DMO Object NextVoiceCallId field.
  • The VoiceCall DLO field NumberOfHolds maps to the VoiceCall DMO Object NumberOfHoldsQuantity field.
  • The VoiceCall DLO field OwnerId maps to the VoiceCall DMO Object OwnerId field.
  • The VoiceCall DLO field PreviousCallId maps to the VoiceCall DMO Object PreviousVoiceCallId field.
  • The VoiceCall DLO field Price maps to the VoiceCall DMO Object VoiceCallCostAmount field.
  • The VoiceCall DLO field QueueName maps to the VoiceCall DMO Object QueueName field.
  • The VoiceCall DLO field RelatedRecordId maps to the VoiceCall DMO Object RelatedToId field.
  • The VoiceCall DLO field RelatedToObject maps to the VoiceCall DMO Object RelatedToObject field.
  • The VoiceCall DLO field SfdcOrganizationId maps to the VoiceCall DMO Object DataSource field.
  • The VoiceCall DLO field SourceType maps to the VoiceCall DMO Object DataSourceApplicationName field.
  • The VoiceCall DLO field ToPhoneNumber maps to the VoiceCall DMO Object ToPhoneNumber field.
  • The VoiceCall DLO field VendorCallKey maps to the VoiceCall DMO Object VendorCallKeyText field.
  • The VoiceCall DLO field VendorParentCallKey maps to the VoiceCall DMO Object VendorParentCallKeyText field.
  • The VoiceCall DLO field VendorType maps to the VoiceCall DMO Object VoiceCallVendorType field.
  • The VoiceCall DLO field VoiceCallDisposition maps to the VoiceCall DMO Object VoiceCallDisposition field.

The VoiceCall DLO is mapped to the EngagementAnalysisTextSession DMO.

Mapping diagram for VoiceCall DLO to EngagementAnalysisTextSession DMO

  • The VoiceCall DLO field CallStartDateTime maps to the EngagementAnalysisTextSession DMO Object EngagementAnalysisTextSessionDmo.SessionStartDateTime field.
  • The VoiceCall DLO field CreatedDate maps to the EngagementAnalysisTextSession DMO Object EngagementAnalysisTextSessionDmo.SessionEndDateTime field.
  • The VoiceCall DLO field DataSource maps to the EngagementAnalysisTextSession DMO Object EngagementAnalysisTextSessionDmo.DataSourceId field.
  • The VoiceCall DLO field DataSourceObject maps to the EngagementAnalysisTextSession DMO Object EngagementAnalysisTextSessionDmo.DataSourceObjectId field.
  • The VoiceCall DLO field Id maps to the EngagementAnalysisTextSession DMO Object EngagementAnalysisTextSessionDmo.Id field.