API Reference

This section provides guidance around references provided with the Salesforce Interactions Web SDK.

• Initialization

  The recommended initialization flow for the Salesforce Interactions SDK follows a general pattern.

• Data Collection

  Before the Salesforce Interactions SDK can begin capturing data, initialize the Salesforce Interactions SDK and gain the user’s consent to track the data.

• Identity

  The Salesforce Interactions SDK supports identification of new and returning customer using the first-party cookie _sfid_${domainHash}. Also, the domainHash is produced by running the website’s domain through a hashing function.

• Consent

  The Salesforce Interactions SDK has been designed to respect user privacy and doesn’t store or transmit data collected until it has been granted consent. If your site has existing consent management features, those features must integrate with the SDK to signal when the user has given consent to track.

• Sitemap

  Salesforce Interactions SDK Sitemap provides the ability to extract data during page navigation. Also, the sitemap can share data capture logic across multiple pages, and it can separate data capture logic from web page presentation logic.

• Integrations

  The Salesforce Interactions SDK features built-in CustomEvents that you can use to bind listeners to events that are specific to the Web SDK. Data that these events pass are in the detail properties of the event object passed to a listener’s callback function.

• Debugging

  When configured, the Salesforce Interaction SDK can output messages to the browser console for debugging purposes. By default, the logger is configured with a log level of none. The logger used by the Web SDK wraps the standard browser console.log function and can be accessed at SalesforceInteractions.log.