Agentforce Conversation Client

Explore the Agentforce Conversation Client (ACC) to integrate Agentforce Employee Agent (AEA) conversation experiences into both Salesforce Lightning and external web applications.

• Understand how ACC works, provides the infrastructure for continuous real-time streaming of Agentforce Employee Agent (AEA) messages, and renders rich components using Lightning Types integration.
• Programmatically control the ACC panel to open, close, switch between Employee Agents, and execute utterances.
• Integrate Agentforce conversational experiences into your external web apps.

  If you are integrating the ACC UI into a custom external web application hosted outside of Salesforce, see Agentforce Conversation Client Web SDK (Beta).

• Introducing Agentforce Conversation Client: Understand how the ACC works, its core capabilities (like streaming and dynamic rendering), and how it delivers value across different user interfaces.
• Agentforce Conversation Client API: Learn how to programmatically open, close, and execute utterances in the native Agentforce side panel using custom Lightning Web Components (LWCs) inside Salesforce.
• Agentforce Conversation Client Web SDK (Beta): Learn how to authenticate and embed the conversational Employee Agent into custom, external web applications hosted outside of Salesforce.
• Integrate Agentforce Conversation Client in React Applications: Learn how to build internal React applications with conversational capabilities using Agentforce Vibes and Lightning Out 2.0.