AssignedResource

Represents a service resource who is assigned to a service appointment in Field Service and Lightning Scheduler. Assigned resources appear in the Assigned Resources related list on service appointments.

Introduced in API version 38.0.

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), undelete(), update(), upsert()

  • Type: double
  • Properties: Create, Filter, Nillable, Sort, Update
  • Description: The number of minutes that the service resource needs to travel to the assigned service appointment. You can enter a value with up to two decimal places.

  • Type: reference

  • Properties: Create, Filter, Group, Nillable, Sort, Update

  • Introduced: API version 65.0

  • Relationship name: AgxFlowDefinition

  • Relationship type: relationship

  • Refers to: FlowOrchestration

  • Type: textarea
  • Properties: Create, Nillable, Update
  • Introduced: API version 50.0
  • Description: The URL that contains the status of the mobile worker approaching the service appointment, the Community URL, and the expiry of the URL. Available in version 51.0 and later.
  • Type: string
  • Properties: Autonumber, Defaulted on create, Filter, idLookup, Sort
  • Description: An auto-generated number identifying the resource assignment.
  • Type: double
  • Properties: Create, Filter, Nillable, Sort, Update
  • Introduced: API version 65.0
  • Type: double
  • Properties: Create, Filter, Nillable, Sort, Update
  • Introduced: API version 65.0
  • Type: double
  • Properties: Create, Filter, Nillable, Sort, Update
  • Description: The estimated number of minutes needed for the service resource to travel to the service appointment they’re assigned to. You can enter a value with up to two decimal places.
  • Type: double
  • Properties: Create, Filter, Nillable, Sort, Update
  • Introduced: API version 65.0
  • Type: picklist
  • Properties: Create, Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort, Update
  • Introduced: API version 65.0
  • Type: picklist
  • Properties: Create, Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort, Update
  • Introduced: API version 65.0

  • Type: reference

  • Properties: Filter, Group, Nillable, Sort

  • Introduced: API version 48.0

  • Relationship name: Event

  • Relationship type: relationship

  • Refers to: Event

  • Type: boolean
  • Properties: Create, Defaulted on create, Filter, Group, Sort, Update
  • Introduced: API version 47.0
  • Description: Indicates whether the service resource is a primary resource or not. The default value is false.
  • Default value: false

  • Type: boolean

  • Properties: Create, Defaulted on create, Filter, Group, Sort, Update

  • Introduced: API version 44.0

  • Default value: false

  • Type: boolean

  • Properties: Create, Defaulted on create, Filter, Group, Sort, Update

  • Introduced: API version 67.0

  • Default value: false

  • Type: picklist
  • Properties: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
  • Introduced: API version 50.0
  • Description: The status of the mobile worker approaching the service appointment. When the location status changes to one of these values, a status update containing ApptAssistantInfoUrl is sent to the customer. Available in version 51.0 and later.
  • Possible values:
    • EnRoute — EnRoute
    • LastMile — LastMile
  • Type: picklist
  • Properties: Filter, Group, Nillable, Restricted picklist, Sort
  • Introduced: API version 66.0
  • Type: picklist
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Introduced: API version 44.0

  • Type: reference

  • Properties: Create, Filter, Group, Sort

  • Description:

    The service appointment that the resource is assigned to.

    This is a relationship field.

  • Relationship name: ServiceAppointment

  • Relationship type: masterdetail

  • Refers to: ServiceAppointment

  • Type: reference

  • Properties: Create, Filter, Group, Nillable, Sort, Update

  • Introduced: API version 41.0

  • Description: The service crew that the resource is assigned to.

  • Relationship name: ServiceCrew

  • Relationship type: relationship

  • Refers to: ServiceCrew

    Since service resources can represent crews or individuals, appointments are typically assigned to crews in the following way:
  1. Create a service resource of the Crew type that represent the crew.
  2. Create an assigned resource on the service appointment and select the crew resource in the ServiceResourceId field.

As an alternative, you can assign appointments to crew members separately. This lets you track each member’s travel time and see a list of the crew members in the Assigned Resources related list. To take this approach, create an assigned resource for each crew member. List the crew member in the ServiceResourceId field and the crew they belong to in the ServiceCrewId field. :::

  • Type: reference

  • Properties: Create, Filter, Group, Sort, Update

  • Description:

    The resource who is assigned to the service appointment.

    This is a relationship field.

  • Relationship name: ServiceResource

  • Relationship type: relationship

  • Refers to: ServiceResource

  • Type: string
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Introduced: API version 62.0
  • Description: The last transaction ID of the scheduling and optimization request that updated this object. The transaction ID is automatically generated and populated by the Enhanced Scheduling and Optimization engine.
  • Type: int
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Introduced: API version 64.0

You can assign multiple service resources to a service appointment. Service resources who are assigned to service appointments cannot be deactivated until they are removed from the appointments.

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version.