ChangeRequest

Represents a decision to implement a formal request for a change (RFC).

Introduced in API version 53.0.

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), search(), undelete(), update(), upsert()

  • Type: datetime
  • Properties: Create, Filter, Nillable, Sort, Update
  • Introduced: API version 65.0

  • Type: reference

  • Properties: Create, Filter, Group, Nillable, Sort, Update

  • Introduced: API version 63.0

  • Relationship name: AssignedGroup

  • Relationship type: relationship

  • Refers to: Group

  • Type: reference

  • Properties: Create, Filter, Group, Nillable, Sort, Update

  • Introduced: API version 63.0

  • Relationship name: AssignedUser

  • Relationship type: relationship

  • Refers to: User

  • Type: reference

  • Properties: Create, Filter, Group, Nillable, Sort, Update

  • Introduced: API version 64.0

  • Relationship name: BusinessHours

  • Relationship type: relationship

  • Refers to: BusinessHours

  • Type: textarea
  • Properties: Create, Nillable, Update
  • Description: A description of the business reason to implement the change. This field can store up to 32 KB of data, but only the first 255 characters display in reports.
  • Type: picklist
  • Properties: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
  • Description: The core reason for creating the change request.
  • Possible values:
    • t2 — t2
  • Type: int
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Type: picklist
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Description: The type of change request. Administrators set field values.
  • Type: string
  • Properties: Autonumber, Defaulted on create, Filter, idLookup, Sort
  • Description: The unique, system-generated change request number.
  • Type: picklist
  • Properties: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
  • Description: The type of change request. Administrators set field values.
  • Possible values:
    • Emergency — Emergency
    • Major — Major
    • Normal — Normal
    • Standard — Standard
  • Type: datetime
  • Properties: Create, Filter, Nillable, Sort, Update
  • Introduced: API version 67.0
  • Type: picklist
  • Properties: Create, Filter, Group, Nillable, Restricted picklist, Sort, Update
  • Introduced: API version 63.0
  • Type: textarea
  • Properties: Create, Nillable, Update
  • Introduced: API version 63.0
  • Type: datetime
  • Properties: Create, Filter, Nillable, Sort, Update
  • Introduced: API version 63.0
  • Type: textarea
  • Properties: Create, Nillable, Update
  • Description: A description of the change request. This field can store up to 32 KB of data, but only the first 255 characters display in reports.

  • Type: reference

  • Properties: Create, Filter, Group, Nillable, Sort, Update

  • Introduced: API version 64.0

  • Relationship name: Entitlement

  • Relationship type: relationship

  • Refers to: Entitlement

  • Type: datetime
  • Properties: Create, Filter, Nillable, Sort, Update
  • Description: The date and time (in UTC) when the change request is estimated to be implemented.
  • Type: datetime
  • Properties: Create, Filter, Nillable, Sort, Update
  • Description: The estimated date and time (in UTC) when the change request is implemented.
  • Type: datetime
  • Properties: Create, Filter, Nillable, Sort, Update
  • Description: The date and time (in UTC) when the change request was reviewed.
  • Type: textarea
  • Properties: Create, Nillable, Update
  • Description: Notes left by the change request reviewer. This field can store up to 32 KB of data, but only the first 255 characters display in reports.

  • Type: picklist

  • Properties: Create, Filter, Group, Sort, Update

  • Description:

    Shows the impact of a requested change.

    The default value is ‘High’.

  • Possible values:

    • High — High
    • Low — Low
    • Medium — Medium
  • Type: int
  • Properties: Group, Nillable, Sort
  • Introduced: API version 68.0
  • Type: textarea
  • Properties: Create, Nillable, Update
  • Introduced: API version 63.0

  • Type: boolean

  • Properties: Defaulted on create, Filter, Group, Sort

  • Introduced: API version 64.0

  • Default value: false

  • Type: boolean

  • Properties: Create, Defaulted on create, Filter, Group, Sort, Update

  • Introduced: API version 64.0

  • Default value: false

  • Type: string
  • Properties: Group, Nillable, Sort
  • Introduced: API version 64.0

  • Type: picklist

  • Properties: Create, Filter, Group, Sort, Update

  • Description:

    The impact and urgency of a requested change.

    The default value is ‘Critical’.

  • Possible values:

    • Critical — Critical
    • High — High
    • Low — Low
    • Moderate — Moderate
  • Type: textarea
  • Properties: Create, Nillable, Update
  • Description: A description of the steps required to resolve the incident. This field can store up to 32 KB of data, but only the first 255 characters display in reports.

  • Type: reference

  • Properties: Create, Filter, Group, Nillable, Sort, Update

  • Introduced: API version 63.0

  • Relationship name: RequestedBy

  • Relationship type: relationship

  • Refers to: User

  • Type: reference

  • Properties: Create, Filter, Group, Nillable, Sort, Update

  • Description:

    The ID of the user who reviewed the change request.

    This is a relationship field.

  • Relationship name: Reviewer

  • Relationship type: relationship

  • Refers to: User

  • Type: textarea
  • Properties: Create, Nillable, Update
  • Description: An assessment of the risk involved with the implementation of the change request. Administrators set field values, and each value can have up to 20 characters.

  • Type: picklist

  • Properties: Create, Filter, Group, Sort, Update

  • Description:

    The risk level associated with adopting the requested change.

    The default value is ‘High’.

  • Possible values:

    • High — High
    • Low — Low
    • Medium — Medium
  • Type: datetime
  • Properties: Filter, Nillable, Sort
  • Introduced: API version 64.0
  • Type: datetime
  • Properties: Create, Filter, Nillable, Sort, Update
  • Introduced: API version 64.0

  • Type: picklist

  • Properties: Create, Defaulted on create, Filter, Group, Sort, Update

  • Description:

    Represents any custom or granular stages a customer may want to track. This will be a dependent picklist.

    The default value is ‘New’.

  • Possible values:

    • Approved — Approved
    • Canceled — Canceled
    • Closed — Closed
    • Implementing — Implementing
    • New — New
    • Open — Open
    • Planning — Planning
    • Rejected — Rejected
    • Reviewed — Reviewed
    • Scheduled — Scheduled

  • Type: picklist

  • Properties: Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort

  • Description:

    The status of the change.

    The default value is ‘New’.

  • Possible values:

    • Approved — Approved
    • Canceled — Canceled
    • Closed — Closed
    • Implementing — Implementing
    • New — New
    • Open — Open
    • Planning — Planning
    • Rejected — Rejected
    • Reviewed — Reviewed
    • Scheduled — Scheduled
  • Type: datetime
  • Properties: Filter, Nillable, Sort
  • Introduced: API version 64.0
  • Type: picklist
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Introduced: API version 63.0
  • Type: string
  • Properties: Create, Filter, Group, Sort, Update
  • Description: A brief description of the requested change.
  • Type: textarea
  • Properties: Create, Nillable, Update
  • Introduced: API version 63.0
  • Type: picklist
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Type: picklist
  • Properties: Create, Filter, Group, Nillable, Sort, Update
  • Introduced: API version 63.0

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version.