LinkedArticle

Represents a knowledge article that is attached to a work order, work order line item, or work type.

Introduced in API version 37.0.

create(), delete(), describeLayout(), describeSObjects(), getDeleted(), getUpdated(), query(), retrieve(), undelete(), update(), upsert()

  • Knowledge must be enabled in your org. Field Service must be enabled. Only users that have access to the Knowledge article and the parent record linked to it can access this object.
  • In Knowledge in Salesforce Classic, only Field Service objects such as Work Order, Work Type, and Work Order Line Item are supported for linked articles. In Lightning Knowledge, other social objects such as Chat, Messaging, Voice Call, and Social Post are supported for linked articles.
  • To call update() to attach or detach articles, enable the Read user permission on the Knowledge object and the Edit user permission on the object whose article you update. Available in API version 58.0 and later.
  • Type: reference
  • Properties: Create, Filter, Group, Nillable, Sort
  • Description: The ID of the Knowledge article attached to the record. The label in the user interface is Knowledge Article ID.
  • Relationship name: KnowledgeArticle
  • Relationship type: relationship
  • Refers to: KnowledgeArticle

  • Type: reference

  • Properties: Create, Filter, Group, Nillable, Sort

  • Description:

    The version of the Knowledge article attached to the record. This field lists the title of the attached version and links to the version. The label in the user interface is Article Version.

    When you attach an article to a work order, that version of the article stays associated with the work order, even if later versions are published. If needed, you can detach and reattach an article to a work order to link the latest version.

  • Relationship name: KnowledgeArticleVersion

  • Relationship type: relationship

  • Refers to: KnowledgeArticleVersion

  • Type: string
  • Properties: Create, Filter, Group, idLookup, Sort, Update
  • Description: The title of the article. The label in the user interface is Article Title.
  • Type: string
  • Properties: Filter, Group, Nillable, Sort
  • Description: (Read only) The type of record that the Knowledge article is attached to. For example, work order. The label in the user interface is Linked Object Type.

Admins can customize linked articles’ page layouts, fields, validation rules, and more from the Linked Articles page in Setup.

This object has the following associated objects. If the API version isn’t specified, they’re available in the same API versions as this object. Otherwise, they’re available in the specified API version.